Brian Frangipani
Smock,PA
Summary
Customer-oriented Senior Property Claims Adjuster with proficiency in evaluating losses and interpreting federal regulations and laws. Adept at carefully reviewing claim information to avert fraudulent claims. Experience coordinating with other adjusters and professionals to assess damages. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate, and settle property claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel, and communicate with attornerys and brokers to gain details for processing claims. Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities. Detail-oriented Property Claims Adjuster with 9 plus years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims. Knowledgeable Claims Investigator specializing in auto and property inspections. Trained in local, state and federal fraud statutes with high level of integrity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
USAA Insurance
10.2021 - Current
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Maintained detailed records of all case-related activities, ensuring accurate documentation for auditing purposes and future reference.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Property Claims Adjuster
Allstate Insurance Co
02.2015 - 09.2021
- Examined claims forms and other records to determine insurance coverage.
- Prepared reports of findings of investigations.
- Exercised proper judgment and decision making to analyze over 15-20 claims per week.
- Directed and coordinated various investigations conducted by field investigation team.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered questions posed by insured and attorneys.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Documented all investigation activity and presented reports to management.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Substantiated legitimate claims and denied unjustified claims.
- Investigated claims involving potential and suspected fraudulent activities.
- Followed up with insured individuals regarding premium and deductibles payments.
- Organized, planned, and documented materials for property claims.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
Pro Services Specialist
Home Depot
03.2005 - 02.2015
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Handled day-to-day shipping and receiving overseeing more than 20-75 packages per day.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Education
High School Diploma -
Frazier High School
Perryopolis, PASkills
- 17 years plus customer service
- Valuation knowledge
- Interior water damage background
- Personal, casualty and property loss
- Policy investigations
- Hail and wind damage specialist
- Insurance policy coverage knowledge
- Underwriting knowledge
- Insurance policy knowledge
- Microsoft knowledge
- Claims Adjuster License
- Texas Claims Adjuster License
- Excellent people skills
- Advanced computer skills
- Microsoft Word
- Highly motivated
- Legal proceedings knowledge
- Subrogation expert
- Tech-savvy
- Administrative background
Certification
- Licensed to handle claims all over the United States
- Xactimate 1 and 2 certified
Timeline
Senior Claims Adjuster
USAA Insurance
10.2021 - Current
Property Claims Adjuster
Allstate Insurance Co
02.2015 - 09.2021
Pro Services Specialist
Home Depot
03.2005 - 02.2015
High School Diploma -
Frazier High School
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