Results-driven business professional with proven expertise in project management, operational excellence, risk management, IT auditing, and process improvement. Skilled at collaborating with cross-functional teams to deliver impactful solutions. Adept at problem-solving, data analysis, and implementing efficient workflows to support business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Global Operations Summer Analyst
Bank of America
Charlotte, North Carolina
06.2025 - 08.2025
Selected for competitive 10-week rotational program emphasizing operational excellence and risk management.
Collaborated with cross-functional teams to enhance fulfillment volume tracking through SharePoint and Excel.
Designed and implemented a streamlined workflow for tracking assignment status, closure timelines, and backlog duration.
Delivered final presentation to senior leaders, showcasing findings on Jira, Power Automate, and dashboard mockups.
Recognized as 'Best Overall' project among three competing proposals by Bank of America leaders.
Gained exposure to enterprise risk frameworks, control testing, and regulatory compliance processes.
IT Audit Associate
Amazon
Columbia, USA
01.2020 - 08.2023
Supported Data Analysts with technology implementation and ongoing maintenance.
Planned and executed hardware/software upgrades to improve operational efficiency.
Led quality assurance initiatives, including on-site assessments, internal audits, and customer surveys.
Verified accuracy and integrity of critical data.
Standardized job tasks and trained junior team members to improve departmental performance.
Managed server infrastructure and production systems.
Developed new employee evaluation processes, leading to measurable performance gains.
Recommended technology infrastructure upgrades to improve scalability and reliability.