Summary
Overview
Work History
Education
Skills
References
Timeline
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Brian Freer

Summary

As a reliable Shift Leader in the restaurant sector with over half a decade of hands-on experience, I have consistently excelled in delivering top-notch customer service in high-velocity environments. In my current role as the Lead Server and Training Specialist at Batch Southern Kitchen in West Palm Beach, I have refined my competencies in staff development, team synergy, and conflict resolution. My leadership acumen is further amplified in my capacity as a Server Trainer, where I demonstrate proficiency in strategic planning, multitasking, and effectively managing heavy workloads under pressure.

My academic background in psychology from Florida Atlantic University enriches my team-oriented initiatives, fostering a culture of motivation and robust interpersonal relationships with both staff and patrons. Before joining Batch, I was an integral part of the founding team at Sicilian Oven in Wellington. There, I cultivated a fervent interest in sales, a commitment to service excellence, and a knack for community engagement. This foundational experience has invigorated my desire to broaden my skill set into the bartending sphere, a domain characterized by creativity, meticulousness, and exceptional customer relations.

Known for my adaptability, I possess an intuitive sense for predicting customer preferences and providing personalized menu suggestions. My dedication to exceeding expectations is evident in my willingness to cater to specific dietary needs and uphold stringent food safety protocols. Beyond my professional commitments, I relish quality moments with loved ones and partake in outdoor pursuits such as surfing and soccer. I embody a harmonious blend of steadfast academic curiosity, mastery in restaurant sales, and a solid ethical framework, all contributing to my compelling professional persona and my unwavering commitment to delivering unparalleled dining experiences.

Overview

6
6
years of professional experience

Work History

Server Shift Leader/Trainer

Batch Southern Kitchen & Tap Bar
10.2022 - 08.2023
  • Spearheaded customer experience, elevating service standards through training and mentorship
  • Navigated high-pressure environments, seamlessly balancing teamwork, creativity, and client engagement
  • Instigated operational efficiency enhancements, contributing to a harmonious dining atmosphere., Server
  • Salary: 7.00
  • Time:, Reason For Leaving: Needed More

Server Shift Leader/Trainer

Sicilian Oven
04.2022 - 09.2022
  • Distinguished team member integral to the inception of a novel & new restaurant location
  • Transformed "serving" into a passion-driven journey encompassing culinary finesse, beverage knowledge, and interpersonal acumen
  • Pioneered culinary and beverage knowledge sharing among colleagues, fostering a community of continuous learning.

Server

Elisabetta's Ristorante
03.2022 - 06.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Prepared various import, export and supplier forms for customs submittal.
  • Reset and cleaned tables quickly to prepare for new customers.

Server Shift Leader/Trainer

Duffy's Sports Grill
10.2020 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Mentored & trained new hires, resulting in stronger staff development and increased productivity.
  • Completed cash and credit card transactions accurately using POS software.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Sales Associate

American Eagle
01.2020 - 06.2020
  • Salary: 12$ / hr
  • (biweekly, Reason For Leaving: Change of Living Location

Server/Busser/Barback

Piatto Bravo
05.2019 - 09.2019
  • Reason For Leaving: Needed More Hours, Server
  • Salary: 7.25

Server /Delivery Driver /Busser

Dominic's Italian Restaurant
11.2018 - 05.2019
  • Server, Delivery, and Prep Work
  • Salary: 8.15— (biweekly)
  • Time:, Reason For Leaving: Needed + Hours.

Delivery/Busser/Barback

Zarrella's Italian & Wood Fired Pizza
06.2018 - 10.2018
  • Responsibilities: Delivery, Bussing, Closing Cleanup
  • Salary: 5.23— (weekly), Reason For Leaving: Education/Family
  • Managers: Brian/Ken
  • Work Experience, : Delivery, Bussing, Bar backing, and Prep-work
  • Salary: 8.15

Dishwasher/Kitchen Staff

Beef O Brady's
12.2017 - 05.2018
  • Reason For Leaving: Education/Family
  • Managers: Dennis and Michael Zarrella- Beef 'O' Brady's, : Dishwashing, Closing Cleanup, Food Prep, Kitchen Work
  • Salary: 8.15-9.20— (biweekly)

Education

Bachelor of Science - Psychology

Florida Atlantic University (FAU)
Boca Raton, FL
07.2024

High School Diploma -

Merritt Island High School
Merritt Island, FL
05.2018

Associate of Arts - Psychology And General Studies

Palm Beach State College
Boca Raton, FL
05.2021

Skills

  • Table Monitoring and Turnover
  • Menu Knowledge
  • Traffic Calming
  • Preventive Maintenance
  • Innovative Training Approaches
  • Clear Verbal Communication
  • Regulator Compliance

References

Cory Cooper

  • Former Manager, Esteemed Mentor, and Trusted Confidant
  • Presently Managing at Boynton East Duffy's
  • Contact : (561) 797-0058


Mel Klein

  • Guiding Mentor and Long-standing Acquaintance
  • Accomplished Professional in Recruitment and Beyond
  • Contact : (732) 972-8000


Dennis Zarrella

  • Revered Former Manager, Mentor, and Kindred Spirit
  • Proprietor and Operator of ‘Zarrella's Italian & Wood Fired Pizza'
  • Contact : (954) 607-00

Timeline

Server Shift Leader/Trainer

Batch Southern Kitchen & Tap Bar
10.2022 - 08.2023

Server Shift Leader/Trainer

Sicilian Oven
04.2022 - 09.2022

Server

Elisabetta's Ristorante
03.2022 - 06.2022

Server Shift Leader/Trainer

Duffy's Sports Grill
10.2020 - 04.2022

Sales Associate

American Eagle
01.2020 - 06.2020

Server/Busser/Barback

Piatto Bravo
05.2019 - 09.2019

Server /Delivery Driver /Busser

Dominic's Italian Restaurant
11.2018 - 05.2019

Delivery/Busser/Barback

Zarrella's Italian & Wood Fired Pizza
06.2018 - 10.2018

Dishwasher/Kitchen Staff

Beef O Brady's
12.2017 - 05.2018

Bachelor of Science - Psychology

Florida Atlantic University (FAU)

High School Diploma -

Merritt Island High School

Associate of Arts - Psychology And General Studies

Palm Beach State College
Brian Freer