Brian Freitag
Statesville,NC
Summary
Motivated Store Director solid in customer relations, sales and inventory control. Demonstrates skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
36
36
years of professional experience
Work History
Store Dirtector
The Fresh Market
Cornelius, North Carolina
05.2022 - 02.2025
- Ensured compliance with health and safety regulations during store operations.
- Analyzed sales trends to optimize product placement and promotional strategies.
- Secured store perimeter by enforcing safety procedures to minimize asset losses.
- Fostered collaborative environments to enhance team productivity and morale.
- Developed staff schedules to maintain coverage and service excellence.
- Met budget targets by controlling expenses and eliminating wasteful practices.
- Oversaw inventory management through audits, cycle counts, and shrinkage control initiatives.
- Utilized verbal communication skills to engage customers and assess needs effectively.
Store Director
Fresh Thyme
Plymouth, MN
08.2020 - 05.2022
- Coached and evaluated employees, enhancing performance through training and discipline.
- Developed store schedules to meet coverage demands and maintain service levels.
- Fostered a collaborative team environment to boost productivity.
- Managed inventory tracking to minimize loss and ensure accuracy.
- Trained associates in daily tasks to improve operational efficiency.
- Delivered superior customer service, maximizing sales while minimizing shrinkage.
- Established strategic initiatives to achieve operational performance and sales targets.
- Identified operational issues, implementing process improvements to enhance safety and productivity.
Assistant Store Director
Fresh Thyme
Apple Valley, MN
08.2019 - 07.2020
- Responded to customer complaints and comments.
- Supervised employees and different store departments.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Reported problems with employees, products or service to store manager.
- Double-checked product pricing and displays.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Answered questions about store policies and addressed customer concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered customer queries and complaints and provided prompt solutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Increased sales by optimizing in-store promotional strategies.
- Helped each team increase business with improved approaches to planning and product line management.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Organized shift meetings to communicate and resolve issues for night operations.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Recruited, managed and motivated -member retail team to give every guest positive and memorable experiences.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Produce Manager
Fresh Thyme
Rochester, MN
11.2018 - 08.2019
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Assisted customers with produce questions.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Selected items for specials and marked down items to reduce losses.
- Coached and mentored new team members.
- Purchased produce following guidelines of marketing plan.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Orchestrated performance-oriented environment by closely supporting team members.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Participated in quarterly inventory counts and conducted inventories.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Sales/Lease Specialist
Beatrice Ford Lincoln
Beatrice, NE
08.2016 - 11.2018
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery for damage and final preparations.
- Sourced vehicles from other dealer lots and auctions.
- Sold trade-ins and located desirable purchases and vehicle auctions.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Provided information about sales processes, warranty requirements and service standards.
- Answered customer emails and telephone requests for information.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Nutrition and Supplement Specialist
Fit Republic
Beatrice, NE
01.2016 - 10.2017
- Suggested and sold nutrition supplements to customers.
- Advised customers on special events and product promotions.
- Presented ideas for program improvements as well as innovative new programs and services.
Fitness Instructor
Beatrice Mary Family YMCA
Beatrice, NE
01.2013 - 01.2017
Produce Manager
B&R Stores
Lincoln , NE
10.2014 - 01.2016
Produce Manager
Spartan Nash, Nash Finch, Hinky Dinky
Beatrice, NE
08.1989 - 10.2014
Education
Skills
- Goal Setting
- Quick learner
- Customer-focused
- Focus and Follow-Through
- Process Improvements
- Retail Management
- Problem Anticipation and Resolution
- Results-oriented
- Proficiency in presentation and customer satisfaction
- Sales Leadership
- Recruitment and Training
- Customer Service Management
- Flexible Work Schedule
- Delegation and Supervision
- Merchandise Promotion and Display
- Staff Coaching and Training
- Team Leadership
- Decision Making
- Handling Complaints and Inquiries
- Team Building and Motivation
- Retail Operations
- Inventory Management
- Performance Monitoring
- Supplier Monitoring
- Finance and Accounting
- Policy Development and Enforcement
- Employee Motivation
- Budget Control
- Originality and Creativity
- Program Optimization
Affiliations
YMCA board member
Kiwanis Member
President of Home Owners Association
Timeline
Store Dirtector
The Fresh Market
05.2022 - 02.2025
Store Director
Fresh Thyme
08.2020 - 05.2022
Assistant Store Director
Fresh Thyme
08.2019 - 07.2020
Produce Manager
Fresh Thyme
11.2018 - 08.2019
Sales/Lease Specialist
Beatrice Ford Lincoln
08.2016 - 11.2018
Nutrition and Supplement Specialist
Fit Republic
01.2016 - 10.2017
Produce Manager
B&R Stores
10.2014 - 01.2016
Fitness Instructor
Beatrice Mary Family YMCA
01.2013 - 01.2017
Produce Manager
Spartan Nash, Nash Finch, Hinky Dinky
08.1989 - 10.2014