Brian Friestad
Salt Lake City,UT
Summary
Experienced sales professional in the timeshare and vacation ownership market, with a strong understanding of major industry players and operational strategies. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, presentation, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Executive
Viking Cruise Line
08.2024 - Current
- Great prospective, current, and past guests via Genesys phone app, verify identity, build rapport, establish trust and commonality, actively listen and ask questions to gather information
- Use Viking's sales process to present the correct product to the guest, build value through product presentation, present accurate pricing, upsell pre and post extension, airfare, and trip insurance
- Create urgency to facilitate the closing process and collect and process payments
- Work with our air department to book flights, follow up with guest and present incentives for future cruises while they are waiting to depart
Virtual Sales Representative
Marriott Vacation Club
01.2023 - 05.2024
- Company Overview: Central Sales Division
- Greet owners virtually through TEAMS technology, establish trust and commonality, build rapport, and gather information
- Effectively use sales techniques to reload owners and prospective owners by catering to the individual needs of each client
- Follow through with the sales contract process and ensure all contracts are completed efficiently and correctly
- Maintain customer relationships after the sale to ensure customer satisfaction and develop future business
- Central Sales Division
In House Sales Executive
Hilton Grand Vacations
Park City, UT
12.2021 - 01.2023
- Greet owners, establish trust and commonality, build rapport, and gather information
- Effectively use sales techniques to reload owners and prospective owners by catering to the individual needs of each client
- Follow through with the sales contract process and ensure all contracts are completed efficiently and correctly
- Maintain customer relationships after the sale to ensure customer satisfaction and develop future business
- Maintained a 30% close and a $5500 VPG
In House Senior Sales Executive
Wyndham Vacation Club
Park City, UT
08.2021 - 12.2021
- Effectively greet prospective owners, establish trust and commonality, build rapport, and gather information
- Provide prospective and existing owners with a property and model tour, and sales presentation
- Present pricing packages, close transactions front to back, process loan applications, and complete all required documents
- Top Sales Executive at the site with a $9000 VPG and a 40 % close for Nov
- 2021
- Present podium presentations and assist other Sales Executives as needed
Team Leader
Westin Vacation Club
Lahaina, HI
11.2019 - 06.2021
- Answer owner and prospective owner's questions regarding the use of properties and location amenities, and present pricing and financing options
- Provide mentoring, coaching, consultation, and feedback to Sales Executives on a regular basis
- Monitor contract processing to minimize errors, provide comprehensive owner assurance and ensure timeliness of closings
- Achieved Eagle Bonus (Top Performers) on a regular basis, averaged $5200 VPG and $550,000 closing volume monthly
In House Sales Executive
Westin Vacation Club
Lahaina, HI
08.2018 - 03.2019
- Effectively greet prospective owners, establish trust and commonality, build rapport, and gather information
- Provide existing owners with a property and model tour, sales presentation, and reload opportunities
- Utilize information gathered during discovery to tailor presentation to client's vacation lifestyle
- Present pricing packages, close transactions front to back, process loan applications, and complete all required documentation
- Top 10% of sales executives at Westin's largest sales site with a $6500 VPG and average of $275K monthly sales
Blended Line Sales Executive
Marriott Vacation Club
Kapolei, HI
04.2017 - 08.2018
- Effectively greet prospective owners, establish trust and commonality, build rapport, and gather information
- Provide existing owners with a property and model tour, sales presentation, and reload opportunities
- Utilize information gathered during discovery to tailor presentation to client's vacation lifestyle
- Present pricing packages, close transactions front to back, process loan applications, and complete all required documentation
- Top 20 Sales executives in West Region 1st Quarter of 2018 ($6050 VPG $653K sales net volume, and Closing 20.3%)
- Achieve 100% CSSI score 2018
- Assisted Sales Managers by closing sales executives (TO) when needed
Sales Executive
Hilton Grand Vacations
Las Vegas, NV
04.2015 - 04.2017
- Effectively greet prospective owners, establish trust and commonality, build rapport, and gather information
- Provide potential owners with a property and model tour, sales presentation, and reload opportunities
- Utilize information gathered during discovery to tailor presentation to client's vacation lifestyle
- Present pricing packages, close transactions front to back, process loan applications, and complete all required documentation
- Achieved top 15% of all sales executives in Las Vegas for 2016 net sales volume $1,159,000
- Closer's Club (20% closing ration or higher) 2015 Boot camp highest VPG
Client Advisor
BMW
Las Vegas, NV
09.2011 - 05.2015
- Responsible for greeting customers, determining needs, presenting appropriate vehicles, negotiating terms, and closing the sale
- Maintain an accurate database and follow up system for current and future clients
- Collect financial data and process finance applications for vehicles
- Network and promote the BMW brand outside of the dealership to raise market share and exceed sales quotas
Education
M.S. - Hotel Management
University of Nevada-Las Vegas
Las Vegas, NVBachelors - History
University of Nevada-Las Vegas
Las Vegas, NVSkills
- In-Depth Product Knowledge
- Vacation Ownership Expertise
- Understanding of Key Industry Players
- Client Needs Analysis
- Effective Relationship Building
- High-Level Presentation Skills
- Skilled in Managing Client Objections
- Skilled in Final Negotiations
- Sales Closing Strageties
- Consistently Surpassing Sales Targets
Certification
- Hawaii Real Estate License
- Florida Real Estate License
- Nevada Timeshare License
- Utah Timeshare License
- Iatan Travel Agent #387090
Timeline
Account Executive
Viking Cruise Line
08.2024 - Current
Virtual Sales Representative
Marriott Vacation Club
01.2023 - 05.2024
In House Sales Executive
Hilton Grand Vacations
12.2021 - 01.2023
In House Senior Sales Executive
Wyndham Vacation Club
08.2021 - 12.2021
Team Leader
Westin Vacation Club
11.2019 - 06.2021
In House Sales Executive
Westin Vacation Club
08.2018 - 03.2019
Blended Line Sales Executive
Marriott Vacation Club
04.2017 - 08.2018
Sales Executive
Hilton Grand Vacations
04.2015 - 04.2017
Client Advisor
BMW
09.2011 - 05.2015
M.S. - Hotel Management
University of Nevada-Las Vegas
Bachelors - History
University of Nevada-Las Vegas
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