Summary
Overview
Work History
Education
Timeline
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Brian Fru

Dallas,TX

Summary

Results-driven professional with years of experience in administrative support and project coordination across diverse sectors. Proficient in managing complex projects from inception to completion, ensuring alignment with organizational goals and timely delivery. Demonstrated expertise in streamlining workflows, optimizing team performance, and maintaining meticulous attention to detail in fast-paced environments. Skilled in Microsoft Excel, Word, and PowerPoint, as well as design tools like Canva and Photoshop. Exceptional organizational and multitasking abilities, adept at handling multiple priorities simultaneously while maintaining a high degree of accuracy. Committed to fostering collaborative team environments and providing comprehensive support to management to achieve strategic objectives

Overview

8
8
years of professional experience

Work History

Customer Service and Administrative Specialist

American Honda Finance
08.2024 - 07.2025
  • Customer and Dealer Liaison: Acted as the primary contact for customer and dealership questions, providing expert guidance and information over the phone to maintain strong relationships and enhance satisfaction.
  • Customer Service Excellence: Delivered exceptional customer service through phone interactions, addressing a wide range of inquiries and concerns with professionalism and efficiency.
  • Administrative Oversight: Conducted detailed reviews and completion of administrative paperwork, ensuring accuracy and compliance with company policies.
  • Operational Balance: Allocated 80% of time to phone-based customer service and 20% to administrative tasks, demonstrating a balanced approach to managing multiple responsibilities and maintaining operational efficiency.
  • Processed GAP insurance applications with a strong focus on accuracy and timely data entry into internal systems.
  • Managed comprehensive policy documentation, including the issuance of certificates, endorsements, and processing of cancellations.
  • Maintained detailed and accurate policy records while ensuring data integrity and compliance within product administration systems.
  • Oversaw the end-to-end claims process, including claim intake, assessment, and settlement, ensuring timely resolution and meticulous documentation of all claims activities.
  • Scheduled meetings booked meeting rooms and prepared meeting agendas.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sales/Marketing Intern

Tango Dallas
06.2023 - 08.2023
  • Promoted client brand names by developing and supporting field marketing programs through our promotional events
  • Corporate marketing and sales organizations to increase demand and drive revenue for our clients
  • Design, develop, and support field marketing campaigns
  • Provided project management to ensure campaign success
  • Planned and implemented promotional events
  • Developed sales strategies to increase revenue for clients
  • Collaborated with cross-functional teams to execute marketing campaigns and drive brand awareness.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.

Management Trainee

Enterprise Rental
08.2021 - 09.2022
  • Developed strong leadership skills through rotational training program encompassing various departments including sales, customer service, and operations.
  • Liaised with the manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
  • Prepared checks to itemize total costs and sales taxes
  • Delivered customer checks and securely processed daily credit card or cash payments with 10-20 individuals daily
  • Leveraged data analytics tools to optimize inventory management and enhance customer experience.
  • Handled day-to-day customer or client questions via telephone or email.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Event Coordinator

Main Event
09.2017 - 12.2019
  • Coordinated and managed multiple events simultaneously, ensuring all aspects were executed
  • Developed detailed event plans, timelines, and schedules, demonstrating strong organizational and time-management skills.
  • Acted as the primary point of contact for clients, providing excellent customer service and fostering strong relationships.
  • Negotiated with vendors and suppliers to ensure cost-effective solutions without compromising quality
  • Utilized various marketing channels to increase event attendance and visibility, demonstrating proficiency in digital marketing strategies
  • Collected and analyzed event data to measure success and identify areas for improvement.
  • Brainstormed and implemented creative event concepts and themes.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Utilized social media to promote events and increase attendance.
  • Developed and distributed event surveys to gather feedback and assess event success.

Education

Bachelor of Arts - Marketing And Communication

University of North Texas
Denton, TX
05.2024

Timeline

Customer Service and Administrative Specialist

American Honda Finance
08.2024 - 07.2025

Sales/Marketing Intern

Tango Dallas
06.2023 - 08.2023

Management Trainee

Enterprise Rental
08.2021 - 09.2022

Event Coordinator

Main Event
09.2017 - 12.2019

Bachelor of Arts - Marketing And Communication

University of North Texas

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