Brian Fuchs

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security to protect employees, customers and property.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Developed detailed plans based on broad guidance and direction.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• My department was chosen by the regional corporate training department when developing their Department Manager Training course as a visual depiction of what a well-maintained department should look like.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy.
• Used in-store system to locate inventory and place special orders for customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Furniture Department Manager Duties:

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Supervised the receiving / unloading of once weekly over-night stocking crew
• Trained stocking crew in the use of lift, and other equipment used in back room operations
• Unpacked, built and prepared display furniture for use on the sales floor
• Merchandized furniture in visually and organized displays for sales promotions

Sales Floor Associate Duties:

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Helped customers locate products and checked store system for merchandise at other sites, often picking up from other local stores and arranging for later customer pick-up at this location
• Used in-store system to place special orders for customers
• Managed returns, exchanges and refunds in accordance with store policy
• Accurately processed POS transactions
• Worked to meet targets for credit card applications and specific product promotions

• Started as part of the initial store set-up crew, building all display racking, and back-room inventory storage shelving
• Led the stock crew in initial store stocking including building and displaying the display furniture and other sales floor displays in preparation for the stores soft opening
• Other duties were as detailed in prior job description at the Greenfield store
• Accepted transfer to the Greenfield location as replacement furniture department manager