Brian Fulton
Missoula,MT
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Montana history, architecture and events. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
6
6
years of professional experience
Work History
Snowsports Desk Manager
Montana Snowbowl
12.2022 - 04.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Activies Guide
The Resort At Paws Up
06.2021 - 09.2023
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Resident Assistant
The University Of Montana
08.2021 - 05.2022
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
Call Center Agent
The University Of Montana
03.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Camp Counselor
Camp Lokanda
06.2018 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
No Degree - Education Administration
The University of Montana
Missoula, MT05.2024
Associate of Arts - Education
Dawson Community College
Glendive, MT05.2018
Skills
- Study Materials
- Program Promotion
- Customer Support
- Financial Transactions
- Team Meetings
- Customer Satisfaction
- Customer Service Process Improvement
- Student Engagement
- Customer Retention
- Customer Needs Assessments
- Active Learning
- Guest Flow
Timeline
Snowsports Desk Manager
Montana Snowbowl
12.2022 - 04.2024
Resident Assistant
The University Of Montana
08.2021 - 05.2022
Activies Guide
The Resort At Paws Up
06.2021 - 09.2023
Call Center Agent
The University Of Montana
03.2020 - 03.2021
Camp Counselor
Camp Lokanda
06.2018 - 08.2019
No Degree - Education Administration
The University of Montana
Associate of Arts - Education
Dawson Community College
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