Brian Gappa

Providing timely support to users, maintaining their desktops/laptops and other IT related equipment.

Assist users with questions or issues they have with IT systems and other technologies.

Patch Windows server environments for cloud and on premise systems.

Set up and maintain Papercut print on demand printing.

Set up and removal of AD and Azure accounts following company approved procedures.

Support and assist with networking and server administration tasks including working with Palo Alto firewalls, Meraki switches, Azure environments and on premise VM windows servers.

End user support for desktops, laptops, ipads, phone systems, printers and other IT related services and equipment at the Whitehall Specialties customer.

Virus remediation and computer imaging after security incident.

Monitoring and performing system backups.

Assisted in the planning and execution of several successful IT projects, ensuring timely completion within budget constraints.

Assisting users as needed with any technology questions or needs.

Improved system performance by identifying and resolving technical issues in a timely manner.

• Safely drive clients to their destination in a timely manner. Create a friendly and comfortable atmosphere for clients.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

• Managed a 24x7 team that administered the Iseries systems insuring continuous uptime and availabilty, monitored various Datacenters, user support, security for Iseries, first level troubleshooting, and various other responsibilitiesAdministration of Iseries systems for all global facilities.Worked with vendors and contractors to purchase hardare and software and maintain service contracts.Managed cross team projects of 50+ people for implementations and upgrades to software and hardware.Implemented HA software for redundancy in systems.Managed backup plan and processes for all Iseries systems with proven record for recovery.Managed security on all iseries systems worldwide.Communicated with top management in the company in regards to purchases, performance and issues with the Iseries systems.

• Administration of Iseries systems for all global facilities.Led multiple cross team projects for implementations and upgrades to software and hardware.Managed backup plan and processes for all Iseries systems with proven record for recovery.Managed security on all iseries systems worldwide as part of a team.Wrote and maintained documentation for processes and procedures for all aspects of my teams job duties.

• Phone support for various IT systems and user interfaces.Scanner support for Shipping and manufacturing hand scanners.Monitored multiple Iseries systems for errors and performance.Worked independently for 12 hour shifts with little or no supervision.Followed daily logbook in executing and logging tasks and processes run.Ran backup procedures.Prioritized and triaged all incoming issues to assign to the correct specialized support staff.

• PC support.Network Support.Lotus Notes Adminstrator.Windows NT Administrator.Novell Netware AdministratorAIX Unix Administrator