Brian Garrett
Los Angeles,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
Work History
Site Manager
Administrative Resources Option
03.2015 - Current
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Monitored, coached, and supervised team of 6 employees in 2018
Customer Service Representative
BevMo! Beverages & More
01.2014 - 02.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants
Production Assistant
NZK Entertainment
12.2009 - 02.2014
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Developed and maintained successful relationships with media professionals.
Driver
FedEx
12.2006 - 11.2009
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
Associate of Arts - Communication Studies
Peirce College
Woodland Hills, CAGED -
North Hollywood Senior High School
North Hollywood, CA05.2001
Skills
- Coordinate Value Engineering Reviews
- Specification and Blueprint Interpretation
- Documentation
- Supervision of Events
- First Aid
- Facility Oversight
- Customer Service
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Employee of the month
I was awarded employee of the month when I worked for Fedex do to hard work during the holiday rush.
Timeline
Site Manager
Administrative Resources Option
03.2015 - Current
Customer Service Representative
BevMo! Beverages & More
01.2014 - 02.2015
Production Assistant
NZK Entertainment
12.2009 - 02.2014
Driver
FedEx
12.2006 - 11.2009
Associate of Arts - Communication Studies
Peirce College
GED -
North Hollywood Senior High School
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