Brian Gatlin
Chandler,AZ
Summary
I am a dedicated professional with strong client support and technical troubleshooting skills, and have a core focus on streamlining operations, enhancing system reliability, and fostering team collaboration. I'm looking to showcase my skills with a Fortune 500 company that wants to promote growth and development.
Overview
21
21
years of professional experience
Work History
General Construction Worker
Keito Contracting
Chandler, AZ
01.2026 - Current
- Streamlined daily task coordination and optimized workflows to ensure timely project completion.
- Engaged with team to efficiently troubleshoot and resolve on-site operational issues.
- Adjusted project strategies to align with evolving requirements while ensuring productivity and safety standards.
Maintenance Technician
Intel Via Kelly Services
Chandler, AZ
02.2025 - 12.2025
- Led efforts to diagnose and resolve technical challenges in high-volume settings, significantly reducing downtime and enhancing system reliability.
- Collaborated with cross-functional teams to analyze system performance and implement effective solutions.
- Maintained comprehensive documentation of issues and resolutions to promote clear communication among stakeholders.
Assistant Manager
O’Reilly Auto Parts
Phoenix, AZ
06.2023 - 02.2024
- Delivered tailored customer support to address client needs and ensure effective solutions.
- Managed resolution of customer issues swiftly to foster loyalty and improve overall experience.
- Facilitated skill development for team members to optimize operational performance.
- Managed transaction records, maintained inventory systems, and coordinated daily operational activities to meet sales objectives.
Delivery Driver
Uber Eats
Phoenix, AZ
06.2021 - 06.2023
- Cultivated high levels of customer satisfaction by delivering prompt service and ensuring transparent communication.
- Addressed and resolved issues autonomously while upholding professional standards.
- Analyzed and adjusted routes while managing time effectively to ensure adherence to performance standards.
Automotive Technician
Brakes Plus
Mesa, AZ
06.2019 - 06.2021
- Assessed technical problems and communicated resolutions to customers to enhance understanding and satisfaction.
- Established strong client relationships through consistent, transparent communication and dependable service delivery.
- Coordinated efforts with team members to enhance overall productivity and efficiency.
Master Service Technician
Earnhardt Ford
Chandler, AZ
06.2005 - 06.2019
- Facilitated long-term customer relationships by diagnosing issues accurately and maintaining high-quality service standards.
- Cultivated robust client relationships by implementing effective communication strategies.
- Facilitated onboarding of new technicians, resulting in increased team productivity and cohesion.
- Achieved consistent productivity and quality benchmarks through effective time management and attention to detail.
Education
Associate of Science -
Associate of Applied Science -
Glendale Community College
Glendale, CA05-2005
Skills
- Client Support
- Technical Troubleshooting
- Conflict Resolution
- Time Management
- Performance Metrics
- POS & Inventory Systems
- Basic Computer Programing (Java, Python, Mysql)
- Proficient in Microsoft Office, Excel, Outlook
Timeline
General Construction Worker
Keito Contracting
01.2026 - Current
Maintenance Technician
Intel Via Kelly Services
02.2025 - 12.2025
Assistant Manager
O’Reilly Auto Parts
06.2023 - 02.2024
Delivery Driver
Uber Eats
06.2021 - 06.2023
Automotive Technician
Brakes Plus
06.2019 - 06.2021
Master Service Technician
Earnhardt Ford
06.2005 - 06.2019
Associate of Science -
Associate of Applied Science -
Glendale Community College