Brian Gause

Primary responsibilities include selling Elavon products and services in the merchant services and point-of-sale space to businesses primarily in the SMB sector through a strategic and consultative sales approach. In this role I work with businesses (merchants) to determine appropriate solutions for accepting and managing card payments from their customers and clients in a multitude of payment environments including restaurants, retail, healthcare, e-commerce and much more. I support 20+ branches in the U.S. Bank branch network in the greater St. Louis, MO market along with the Small Business Specialist (SBS) team for the St. Louis South district. I partner with the branches and SBS team to coach, train and develop their skillset surrounding payment solutions and merchant services as well as taking in customer referrals from them to promote and sell Elavon's products and services. Beyond the sale of Elavon's products and services, I work with merchants to help them onboard and activate their services, including set up and install as well as continued servicing of the account in conjunction with their assigned Customer Account Manager. I can also promote and refer other U.S. Bank products to the appropriate business line during my sales conversations with bank and non-bank customers. I achieve sales goals and service targets by cultivating and securing new customer relationships. I regularly make strategic and successful decisions by documenting and tracking sales activities in Salesforce. Since starting in this role I have successfully implemented effective changes and revitalized market growth for U.S. Bank and Elavon in the St. Louis region.

Primary responsibilities included working with the bank's business clients and prospects to grow their relationship with U.S. Bank, through servicing and sales opportunities. Products and services that the Business Banking Specialist typically assists clients with include: business deposit products, business credit cards, business loans and lines of credit, treasury management products and services, payment solutions for card processing. Partnering up with a Business Relationship Manager for more complex and/or higher dollar lending requests. Revenue size for clients worked by my role as a Business Banking Specialist was typically capped at $1 million, with maximum line of credit and loan requests capped at $250,000. The role also involved working in partnership with U.S. Bank branch employees such as tellers and bankers to assist their clients, and field referrals. Other opportunities with the role included partnering with other bank partners in other lines of business such as Wealth Management, Home Lending and Treasury Management. Responsibilities further included the use and promotion of the bank's developing digital platforms and technologies, including co-browse remote assistance with clients while using usbank.com, Webex client meetings and the U.S. Bank mobile app. The role also included extensive work with the SBA Paycheck Protection Program (PPP), including full-time processing and outreach activities from January, 2021 through March, 2021. Responsibilities while working on the SBA Paycheck Protection Program during 2020 round one, and 2021 round two included: client outreach to assist applicants with solving complex issues and discrepancies with their PPP application after being declined by the SBA. Reviewing, processing, underwriting (including the review and analysis of business and personal tax returns, tax documents, bank statements and payroll processing reports), and preparation of applications for submission to the SBA. Assisting clients with document preparation for both PPP loan origination, and PPP loan forgiveness applications, as well as assisting with general questions and guidance (not on eligibility) while staying within SBA guidelines.

Responsibilities included servicing, selling and referring consumer banking JPMorgan Chase products, such as personal and business checking accounts, savings accounts, CDs, IRAs, home equity lines of credit, credit card, auto loans and mortgage purchases and refinances. Performed cross-selling of Chase products and services, with an emphasis on business banking deposit and lending products with clients who are local business owners, including business lines of credit, business loans, merchant services and business credit cards. Also assisted with helping the branch reach its monthly, quarterly and annual branch goals, including profit margin, customer satisfaction scores, compliance and operations, and overall branch performance. Other responsibilities included working closely with Chase Bank branch partners such as Chase Private Client advisors, financial advisors, business relationship managers, and home lending advisors. Consistently achieved, and exceeded minimum sales goals, placing near the top of the market for production in 2018 and 2019. In this role I was also an experienced manager-on-duty, assisting with various client service issues in lieu of the branch manager when they were not available.

Responsibilities included performing extensive research to resolve complex client service issues, servicing of Wells Fargo personal and business deposit and credit accounts. Cross selling of various Wells Fargo products and services, including checking and savings accounts, IRAs, credit cards, home equities and mortgages. Call center location, in a team-oriented, fast paced environment promoting products, services, team sales strategies, promotions and sales competitions.

Responsibilities included performing extensive research to resolve complex client issues, servicing of various E*Trade accounts including ESOP, ESPP, brokerage, stock trading, savings, IRAs and money markets. Collaborated with fellow team members in a fast-paced environment promoting E*Trade products and services, team-wide promotions and sales strategies.