Brian Gay
Stromsburg,NE
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
30
30
years of professional experience
Work History
Kitchen Manager
Applebee's Neighborhood Grill & Bar
05.2021 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Motivated staff to perform at peak efficiency and quality.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Operator
Cornerstone Building Brands
03.2018 - 05.2021
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
General Manager
Pizza Hut
06.2017 - 04.2018
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervisor
Pizza Hut
02.2014 - 06.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
05.1994
Skills
- Portion Sizes
- Process Improvement
- Supply Ordering and Management
- Manage Promotions
- Sanitation
- POS Terminal Operation
- Anticipating Problems
- Verbal and Written Communication
- Teamwork and Collaboration
Timeline
Kitchen Manager - Applebee's Neighborhood Grill & Bar
05.2021 - Current
Operator - Cornerstone Building Brands
03.2018 - 05.2021
General Manager - Pizza Hut
06.2017 - 04.2018
Supervisor - Pizza Hut
02.2014 - 06.2017
Abilene High School - High School Diploma,
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