Brian Gee
Portland,Oregon
Summary
Accomplished Owner and Operator of Spacely Sprockets, adept in small business operations and customer relations, significantly increased customer satisfaction through strategic process improvements. At Trader Joe's, led a team to enhance beer and wine sales, showcasing exceptional relationship-building and verbal communication skills. Proven track record in boosting efficiency and fostering professional growth among staff.
Overview
17
17
years of professional experience
Work History
Owner and Operator
Spacely Sprockets
03.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Crew Member/Section Leader
Trader Joe's
03.2014 - 05.2018
- Managed beer/wine and beverage department operations by overseeing daily orders, maintaining fully stocked shelves, and minimizing back stock in a high-volume setting
- Led demo program by developing menus aligned with Trader Joe's marketing strategy, ensuring industry margins and inventory levels met forecasted demand; trained employees in executing menu recipes efficiently
- Orchestrated receiving and breakdown of approximately 12 pallets daily, staging products for various departments, and organizing products on shelves for optimal display
- Promoted beer and wine sales through sample pouring and providing detailed product background to customers
Assistant Grocery Store Manager
Zupan's Markets
03.2008 - 05.2013
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Performed key tasks to promote inviting grocery store appearance.
- Oversaw general operations as mid-‐‑day to closing manager including handling of cash, safe codes, bank drops, and securing and locking the store for local, high end grocery store
- Conducted associate onboarding in conjunction with store manager, including planning and delegating daily
work assignments and schedules for a team of 80 employees - Resolved customer complaints, authorized customer service transactions
Education
GED -
Portland Community College
Portland, OR05.1998
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner and Operator
Spacely Sprockets
03.2018 - Current
Crew Member/Section Leader
Trader Joe's
03.2014 - 05.2018
Assistant Grocery Store Manager
Zupan's Markets
03.2008 - 05.2013
GED -
Portland Community College
Similar Profiles
Pilar SuterPilar Suter
Director, Finance & Operations at Sprockets Music PublishersDirector, Finance & Operations at Sprockets Music Publishers
Sagar PanjwaniSagar Panjwani
Technical Sales Specialist at Drop SprocketsTechnical Sales Specialist at Drop Sprockets
Ryan VueRyan Vue
Mechanical Engineer at DIVERSIFIED SPECIALTIES, Manufacturers of Stainless Steel and Sprockets/10 AirlineMechanical Engineer at DIVERSIFIED SPECIALTIES, Manufacturers of Stainless Steel and Sprockets/10 Airline
Keith WigginsKeith Wiggins
Event Photography at State of OregonEvent Photography at State of Oregon
Kyaz NimoKyaz Nimo
Geotechnical Engineer at N/AGeotechnical Engineer at N/A