Brian Getz
Rockingham,VA
Summary
Results-driven Route Manager with expertise in route coordination and customer service. Proven ability to implement process improvements that enhance operational efficiency and boost customer satisfaction.
Overview
10
10
years of professional experience
Work History
Route Manager/Mechanic
Mumford & Son Transport (FedEx Ground)
09.2015 - 08.2025
- Managed daily route schedules to optimize delivery efficiency and minimize delays.
- Oversaw driver performance, ensuring adherence to safety protocols and operational standards.
- Implemented process improvements that enhanced overall route productivity and reduced operational costs.
- Trained and mentored new drivers on best practices for navigation and customer service excellence.
- Coordinated with dispatch to resolve issues impacting timely deliveries or service quality.
- Analyzed route data to identify trends and areas for improvement in logistics operations.
- Developed training materials focused on compliance with FedEx Ground policies and procedures.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
Machine Operator
PACKAGING CORPORATION OF AMERICA
09.2024 - 04.2025
- Operated machinery to ensure efficient production of packaging materials.
- Monitored equipment performance and conducted routine maintenance to uphold quality standards.
- Collaborated with team members to optimize workflow and minimize downtime during production runs.
- Loaded raw materials into machines while adhering to safety protocols and guidelines.
- Conducted inspections of finished products for quality assurance and compliance with specifications.
- Implemented improvements in processes that enhanced overall operational efficiency.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Education
High School Diploma -
Broadway High School
Broadway, VASkills
- Customer consultation
- Route coordination
- Schedule management
- Staff training
- Vehicle maintenance
- Fleet management
- Route optimization
- Logistics management
- Route scheduling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Warehouse safety
- Multitasking
Timeline
Machine Operator
PACKAGING CORPORATION OF AMERICA
09.2024 - 04.2025
Route Manager/Mechanic
Mumford & Son Transport (FedEx Ground)
09.2015 - 08.2025
High School Diploma -
Broadway High School