Brian Gibson
Huntington Beach,CA
Summary
Information technology student at South University with a 4.0 GPA and honors including Chancellor’s List and Dean’s List. Committed to academic excellence and passionate about using technology to address real-world challenges. Expertise in IT infrastructure, analytics, and systems integration, focusing on operational efficiency and strategic impact. Seeks to apply technical skills and business insights in innovative and accountable roles.
Overview
6
6
years of professional experience
Work History
Sr. Business Operations Manager
UPS
Riverside, California
05.2021 - 01.2023
- Optimized operational procedures to elevate logistics management efficiency.
- Analyzed vendor performance to confirm compliance with service level agreements.
- Produced thorough training documentation aimed at enhancing onboarding experience for new operations team members.
- Deployed data analysis tools to monitor performance and pinpoint areas for improvement.
- Emphasized evaluation and enhancement of employee potential for both individuals and teams.
- Directed business management project initiative, resulting in decreased costs and optimized operational efficiencies.
Warehouse Shipping Supervisor
Ashely Furniture
Redlands, California
12.2020 - 04.2021
- Facilitated collaboration with warehouse teams to optimize loading and unloading processes.
- Trained staff on safety protocols and proper shipping material handling.
- Communicated with carriers to arrange transportation and promptly resolve issues.
- Developed inventory control systems to track incoming and outgoing shipments.
- Verified loaded materials against work orders to ensure accuracy.
Security Officer
GI Security
Whittier, California
03.2020 - 12.2020
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and prevent suspicious activities.
- Responded to alarms and emergencies promptly, adhering to established protocols.
- Assisted in enforcing security policies and regulations effectively.
- Maintained surveillance equipment for optimal operational readiness.
- Verified photo IDs and tickets to grant guest access.
- Implemented proactive measures to enhance overall security posture.
Remote Customer service Specialist
ETA International
Greencastle, Indiana
02.2017 - 01.2018
- Documented all customer interactions and transactions to ensure accuracy in records.
- Identified areas for service enhancement by monitoring customer feedback closely.
- Resolved customer concerns promptly through collaboration with cross-departmental teams.
- Utilized problem-solving skills to investigate escalated complaints and address root causes.
- Tracked requests, issues, and solutions through detailed CRM documentation of correspondence.
Education
Bachelor of Science - Information Technology
South University Savannah
GA02-2027
High School Diploma -
Granite Adult Transition Education
Represa, Ca11-2008
Skills
- Project management
- ERP system
- C
- APIs
- Pivot tables
- Microsoft (Word, Excel, Office, PowerPoint, Visio)
- Automotive diagnostics
- Software engineering
- CRM software
- Computer networking
- Productivity software
- Interpersonal skills
- Linux
- Typing
- HTML
- Python
- SQL
- aws
- Automotive diagnostics
- Concrete forming
- Warehouse management
- Warehouse experience
- Interior design
- Automotive engineering
- Construction plumbing
- HVAC/R
Timeline
Sr. Business Operations Manager
UPS
05.2021 - 01.2023
Warehouse Shipping Supervisor
Ashely Furniture
12.2020 - 04.2021
Security Officer
GI Security
03.2020 - 12.2020
Remote Customer service Specialist
ETA International
02.2017 - 01.2018
Bachelor of Science - Information Technology
South University Savannah
High School Diploma -
Granite Adult Transition Education