Summary
Overview
Work History
Education
Skills
Timeline
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Brian Giles

OMAHA,NE

Summary

Accomplished Regional Director of Operations at Midas, leveraging expertise in operations management and strategic planning to drive performance improvements and revenue growth. Skilled in team leadership and problem-solving, consistently enhancing customer satisfaction and operational efficiency. Achieved significant cost reductions and fostered a culture of continuous development and collaboration.

Overview

43
43
years of professional experience

Work History

Infantryman

US Army
09.1981 - 03.1988

Manager

Midas
04.1988 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Regional Director of Operations

Midas
01.2015 - 10.2022
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
  • Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.

Manager

Midas
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

Westside High School
Omaha, NE
05.1981

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Staff Development
  • Cross-Functional Teamwork
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Workforce Management
  • Performance Evaluations
  • Business Administration
  • Marketing
  • Budget Control
  • Business Development
  • Key Performance Indicators
  • Financial Management
  • Lead Generation
  • Salesforce Management
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Team Development
  • Hiring and Training
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Training and Development
  • Task Delegation
  • Staff Training
  • Goal Setting

Timeline

Manager

Midas
10.2022 - Current

Regional Director of Operations

Midas
01.2015 - 10.2022

Manager

Midas
04.1988 - 01.2015

Infantryman

US Army
09.1981 - 03.1988

High School Diploma -

Westside High School

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Brian Giles