Brian Gill

Direct daily store operations focused on the attainment of key business metrics, improvement of customer experience and the retention and development of essential team members across different levels. Responsible for managing operational teams, optimizing workflow and troubleshooting any operational challenges. Also includes tracking and analyzing KPIs, improving operational efficiency and implementing strategies to maximize profitability through budgeting, forecasting and identifying opportunities for cost savings.

Key Contributions:

• Reduced operating expenses by 15% by working closely with cross-functional teams.
• Increased margin percent by over 200bps through diagnosis of customer spend and the alignment of discount programs.
• Developed and implemented a new safety training program resulting in the reduction of associate incidents over LY and catapulting the store to #2 in safety certifications.
• Streamlined omni-fulfillment operations by reallocating hours to maximize efficiency and raise on-time deliveries by 18%
• Successfully led a team of over 40 associates, achieving a 30% increase in customer satisfaction through enhanced training and engagement initiatives putting the store in the top 10 of the company for the past 6 months.

Oversaw daily operations, administrative functions, and process improvements to enhance efficiency and cost-effectiveness. Managed staff scheduling, inventory controls, and compliance procedures, ensuring seamless business operations. Collaborated with leadership to implement workflow optimizations and cost-saving initiatives.

Key Contributions:

• Optimized purchasing and inventory management by analyzing supply levels across 1,100 locations, implementing a standardized ordering system that reduced waste and improved efficiency.
• Ensured operational compliance by overseeing safety, financial controls, and loss prevention, maintaining 100% adherence to corporate guidelines.
• Led and trained multi-location teams for district-wide inventory audits, achieving a 98% accuracy rate through structured processes and oversight.
• Developed and streamlined administrative workflows, improving scheduling, reporting, and cross-functional coordination.
• Implemented action plans to enhance staff productivity, improve operational procedures, and support company-wide efficiency goals.

Managed day-to-day business operations, staff coordination, and administrative processes to ensure efficiency and compliance with company policies. Oversaw scheduling, performance tracking, and training initiatives, fostering a productive and organized work environment.

Key Contributions:

• Implemented a regional training tracker to improve compliance and professional development for pharmacy staff, enhancing operational oversight.
• Developed and led employee training programs, improving performance, retention, and career advancement opportunities.
• Managed staff scheduling, payroll administration, and operational reporting to ensure seamless business operations.
• Strengthened team communication and leadership development, resulting in multiple internal promotions and increased team engagement.