BRIAN GILLETT
Orlando,FL
Summary
Dedicated sales / customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CIC Customer Representative
Contractor In Charge
02.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Health Insurance Sales Agent
USHEALTH
10.2024 - Current
- Achieved 92% increase in health insurance policy sales by implementing targeted marketing strategies and leveraging client referrals.
- Developed and maintained strong relationships with 30+ clients, resulting in a 100% boost in customer retention rates.
- Conducted thorough needs assessments for clients, successfully recommending tailored health insurance solutions that enhanced their satisfaction.
- Trained and mentored a team of 10 junior agents, which improved overall team productivity.
- Analyzed market trends and competitor offerings, leading to the introduction of new health insurance products.
- Developed strong relationships with clients through excellent communication and personalized service.
Logistics Account Executive
Total Quality Logistics
01.2023 - 10.2024
- Implemented a new strategic sales approach that increased client retention by 100% within 1 month.
- Negotiated contracts with key clients, resulting in an 80% increase in revenue.
- Collaborated with cross-functional teams to optimize supply chain processes, reducing transportation costs by 70% annually.
- Developed and executed comprehensive logistics plans for major accounts, ensuring on-time delivery and customer satisfaction. Led training sessions for new employees on industry best practices and company policies.
Education
215 State License - Life / Health Insurance
Xcel Solutions Insurance
Orlando, FL11.2024
High School Diploma -
Satellite High School
Satellite Beach, FL04-2005
Skills
- Budget Handling Proven relationship management through strong verbal, written, communication skills
- Strong problem-solving and analytical skills and visual communication skills
- Proven organizational and time management skills with Proficient in Microsoft Office Suite and a willingness to learn
- Attention to detail new programs, systems and technology goals and working in a contact center Attention to Detail
- Experience working in a high-Strong track record of exceeding sales goals and working in a
- Customer Service fast-paced sales environment volume inbound Negotiation
- Self-starter with the ability to multi-task with high attention to detail
Timeline
CIC Customer Representative
Contractor In Charge
02.2025 - Current
Health Insurance Sales Agent
USHEALTH
10.2024 - Current
Logistics Account Executive
Total Quality Logistics
01.2023 - 10.2024
215 State License - Life / Health Insurance
Xcel Solutions Insurance
High School Diploma -
Satellite High School
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