Brian Glines
Knightdale
Summary
Operational professional with robust background in driving business success through strategic initiatives and operational improvements. Known for fostering collaborative environments and achieving significant results, adapting swiftly to evolving business needs. Possesses keen analytical skills and strong leadership capabilities valued by employers.
Overview
21
21
years of professional experience
Work History
Operating Partner/General Manager
Panera Bread
11.2014 - Current
- Led a high-performing team, fostering an environment of collaboration and continuous improvement supporting Panera Bread's North Carolina East market.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Certified corporate training location
- Observed and documented standard operating procedures for continuous improvement.
- Improved overall customer satisfaction through timely and effective problem resolution leading to results that exceeded company average for 10 straight years.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of high operational standards.
- Developed multiple managers into General Managers and Team members into Manager's.
- Streamlined operational workflows to enhance efficiency and reduce service times.
- Sourced vendors and negotiated fair contracts to keep costs low.
General Manager
Champps Americana
08.2011 - 12.2014
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Developed and implemented strategic marketing initiatives to increase brand visibility.
- Oversaw financial management, including budgeting and cost control measures.
- Led staff recruitment, training, and performance evaluation processes to improve team effectiveness.
- Ensured compliance with health and safety regulations across all restaurant operations.
- Fostered strong relationships with vendors to secure favorable pricing and supply agreements.
- Implemented innovative programs to control production and ordering pars insuring contract pricing adherence.
Assistant General Manager
Champps Americana
02.2005 - 08.2011
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led team training initiatives, fostering skill development and improving service standards.
- Collaborated with senior management to develop strategic plans for operational improvements.
- Implemented performance metrics to monitor staff productivity and ensure quality service delivery.
Education
No Degree - Computer And Information Sciences
Wake Technical Community College
Raleigh, NCSkills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Team development
- Financial control management
- Vendor management
- Problem-solving
Timeline
Operating Partner/General Manager
Panera Bread
11.2014 - Current
General Manager
Champps Americana
08.2011 - 12.2014
Assistant General Manager
Champps Americana
02.2005 - 08.2011
No Degree - Computer And Information Sciences
Wake Technical Community College
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