Brian Glou
Rockville,MD
Summary
Chief Operating Officer |Chief of Staff | Sales Director
Astute business leader driven to expand business horizons by overcoming market challenges with a strategic mindset. Experienced sales leader with a successful record of accomplishment in diverse industries. Expertise in surpassing sales targets, driving revenue growth, and innovating sales strategies. Proven crisis manager skilled in managing cross-functional teams, inspiring peak performance by fostering a cohesive work environment. Highly organized, proficient problem solver adept at resource management and addressing evolving market demands. Holds an active top-secret security clearance. Self-directed and resourceful Chief of Staff with over 15 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Excellent influencer and relationship builder with a growth mindset and strong communication skills to summarize and present critical topics effectively to a wide audience. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief of Staff
Microsoft Federal
09.2022 - 01.2024
- Led a dynamic team of five communications, program management, and business management professionals within the Office of the Corporate Vice President (CVP)
- Skillfully managed operations and internal and external communications within the federal organization, which consisted of 3,000 employees
- Instrumental in securing a $5.5 million contract within two months of joining the company
- Provided strategic support to the CVP and leadership team of ten members, offered guidance on emerging trends, and led the development of scalable solutions, resulting in increased product consumption
- Collaborated with the CFO and finance team to drive comprehensive fiscal year planning, ensuring all organizational units stayed within budget and had the tools to execute deliverables
- Ensured sales pipeline integrity by seamlessly coordinating with a 116-member strong sales excellence team to identify future opportunities, consistently support client requirements, and meet sales targets.
- Enhanced team productivity by streamlining communication channels and implementing efficient project management tools.
- Developed and executed strategic initiatives for improved company growth and long-term success.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Optimized organizational structures, leading to increased efficiency and better resource allocation.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Coordinated company-wide events, fostering a strong sense of community among employees.
- Implemented data-driven performance evaluations, leading to an improvement in employee accountability and job satisfaction.
- Spearheaded cost-saving measures through in-depth budget analysis and identifying areas for improvement.
- Improved internal processes through a thorough review, resulting in a reduction of wasted time and resources.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
Wealth Management Lending Leader/SVP
Bank of America
07.2017 - 09.2022
- Maintained a steady monthly pipeline value of over $300 million while overseeing three hundred seventy-five units
- Orchestrated a comprehensive client care strategy by collaborating with high-net-worth clients, culminating in the highest satisfaction levels
- Provided instrumental support to a network of over six hundred fifty Merrill Lynch Financial Advisors spanning thirty-plus complexes in the Mid-Atlantic Region
- Achieved a 90% customer retention rate by dedicating attention to clients' needs, effectively retaining high-net-worth individuals, and safeguarding their investments within the bank
- Secured annual funding for over $1 billion in residential real estate loans, displaying a robust record of accomplishment in financing significant real estate ventures.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Optimized operational workflows by identifying bottlenecks and implementing solutions that led to smoother processes across the organization.
- Drove customer satisfaction rates up by refining internal procedures and enhancing external stakeholder communications.
Senior Area Lending Manager/SVP
Bank of America
04.2020 - 02.2021
- Led and facilitated weekly sales meetings, centering discussions on refining business strategies, maximizing time management, and amplifying operational efficiency
- Served as the designated "Digital Mortgage Champion" for BOA's esteemed Digital Mortgage Platform, providing mentorship to a nationwide sales team of 4,000
- Acted as a proxy for the Divisional Manager, providing oversight and guidance to peer managers in achieving their Key Performance Indicators (KPIs)
- Implemented leadership skills to mitigate customer escalations for the Division, allowing the Divisional Manager to focus on overall business strategies
- Served as the National Digital Mortgage Champion, ensuring sales teams utilized technology efficiently
- Recognized and certified by J.D
- Power for consistently delivering exceptional digital customer experience
- Improved loan process cost and speed by establishing metrics that accelerated application to closing time from sixty-five days to thirty-five days, increasing customer satisfaction from 48% to 86%.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
- Streamlined the lending process, reducing turnaround time and improving efficiency in loan approvals.
Area Lending Manager/VP
Capital One Bank
07.2017 - 04.2020
- Assembled a dynamic team of twenty sales associates dedicated to elevating brand promotion efforts at Capital One
- Pioneered the National Advisory Council to enable a platform for diverse voices from the nationwide sales force; this inclusive community played a pivotal role in generating forward-thinking sales process enhancements and presenting insightful recommendations to banking executives
- Established the National Advisory Council to consolidate feedback from a diverse national sales force.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
Market Manager/AVP
PNC Bank
11.2012 - 07.2015
- Expanded lending support to encompass fifty-nine bank branches spanning three distinct banking regions
- Cultivated robust connections between the mortgage team and banking partners, fostering collaboration with business executives to elevate the overall customer experience
- Orchestrated Quarterly Business Meetings (QBM) with senior management and fellow market managers, providing a forum to review accomplishments and strategically plan for upcoming market initiatives, which improved employee satisfaction scores by 28%
- Fostered strong connections between the mortgage sales and operations teams and banking partners, significantly improving corporate collaboration and increasing customer satisfaction scores from 45% to 80%
- Attained the prestigious top-ranking position as a market manager in the mortgage division's esteemed "President's Club," recognizing outstanding performance in 2014.
Lending Manager/AVP
JPMorgan Chase & Co.
06.2011 - 11.2012
- Cultivated effective relationships with business executives, leading to a notable improvement in the overall customer experience
- Secured top position as a market manager in markets outside the company's usual reach on a national level
- Achieved a 60% surge in sales within a year through a strategic initiative of retraining and coaching the sales team
- This initiative focused on refining their effectiveness in articulating product options to customers, yielding noteworthy results
- Effectively mentored a cohort of twenty new originators, ensuring their rapid acclimation and proficiency within the first six months of their tenure.
Education
Bachelor of Arts (BA) in Marketing and Communication - Communications And Marketing
American University
Washington, DCSkills
- Business Transformation
- Process Improvement
- Program Management
- Sales Leadership
- Crisis Management
- Customer Escalation Resolution
- Organizational Strategy
- Business Development
- Strategic Planning Business Operations Management
- Financial Reporting and Analysis
- Six Sigma Foundations Certified
- AI Fundamentals Certified
- Collaborative Mindset
- Results Orientation
Certification
- Microsoft Azure AI Fundamentals
- Six Sigma Foundations
Affiliations
- Chief of Staff Network- Member
- Project Management Institute-Member
Timeline
Chief of Staff
Microsoft Federal
09.2022 - 01.2024
Senior Area Lending Manager/SVP
Bank of America
04.2020 - 02.2021
Wealth Management Lending Leader/SVP
Bank of America
07.2017 - 09.2022
Area Lending Manager/VP
Capital One Bank
07.2017 - 04.2020
Market Manager/AVP
PNC Bank
11.2012 - 07.2015
Lending Manager/AVP
JPMorgan Chase & Co.
06.2011 - 11.2012
Bachelor of Arts (BA) in Marketing and Communication - Communications And Marketing
American University
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