Brian Gnagy
Fullerton,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Dispatcher
JMG Security
Fountain Valley, CA
10.2023 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Life Insurance Agent
Family First Life, BSG Financial
Fullerton, CA
01.2021 - 01.2024
- My goal was to assist clients with their financial needs and help them to understand the need and why you should have life insurance
- Covered multiple areas of insurance from life to accident and even health.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided personalized service to clients by phone, email, or in-person meetings.
Manager
Big 5 Sporting Goods
Fullerton, CA
05.2022 - 10.2023
- In this position I did the scheduling, training of new hires, opening and closing of store, all the stores financials ranging from payroll, audits and inventory management
- Oversaw and maintained the shoe department
- Implemented new tagging and inventory procedures to insure full availability of shoes
- Responsible for merchandising of entire store
Sales/Service Manager
Truno Retail Technology Solutions
01.2014 - 07.2019
- In this company I started as a Service Technician, my primary responsibilities included servicing point of sale equipment for grocery store chains, traveling to client locations, maintaining contact, and providing excellent customer support
- We implemented security systems and managed a multi-state project for grocery chains, Sprouts, Smart & Final and Grocery Outlet, covering the western territory from Washington State through Nevada and Arizona
- I was promoted to Service manager and lead my team of technicians through a variety of training, development, and product implementation
- My responsibilities also included quality assurance, building rapport with clients, and maintaining open communication with all team members and senior management.
Education
BS in Information Systems -
Southern California Institute of Technology
Anaheim, CA01.2016
Skills
- 15 years as Project Leader and Manager
- 15 years of computer experience
- 20 years customer service experience
- Project management schedules and deadlines
- Positive attitude and strong work ethic
- Excellent verbal and written communication
References
References furnished upon request
Affiliations
- President of a local Non-Profit Organization
Timeline
Dispatcher
JMG Security
10.2023 - Current
Manager
Big 5 Sporting Goods
05.2022 - 10.2023
Life Insurance Agent
Family First Life, BSG Financial
01.2021 - 01.2024
Sales/Service Manager
Truno Retail Technology Solutions
01.2014 - 07.2019
BS in Information Systems -
Southern California Institute of Technology
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