Brian Gnagy
Fullerton,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Dispatcher
JMG Security
10.2023 - 04.2025
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Manager
Big 5 Sporting Goods
05.2022 - 10.2023
- Managed store operations including scheduling, training new hires, and financial management such as payroll, audits, and inventory.
- Directed and consistently managed the functionality of the shoe department
- Implemented new procedures to maximize shoe availability through tagging and inventory management.
- Managed store merchandising
- Coached, mentored and trained team members in order to improve their job performance.
Life Insurance Agent
Family First Life, BSG Financial
01.2020 - Current
- Assisted clients with financial needs and explained the importance of life insurance.
- Handled various insurance domains including life, accident, and health.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Sales/Service Manager
Truno Retail Technology Solutions
12.2014 - 07.2019
- Started as a Service Technician, responsible for servicing point of sale equipment in grocery store chains and traveling to client locations while maintaining contact and delivering exceptional customer support.
- Implemented security systems and managed a multi-state project for grocery chains, covering the western territory from Washington State through Nevada and Arizona.
- Promoted to Service Manager and led a team of technicians through diverse training, development, and product implementation.
- Managed quality assurance processes, fostering strong relationships with clients and ensuring effective communication with team members and senior management.
On-site Resident Apartment Manager/Leasing Agent
L’Abri Management, Downey, CA
10.2010 - 11.2015
- Managed and maintained over 40 units as the sole property caretaker
- Organized, scheduled, and managed vendors; maintained accurate records; reviewed applications and interviewed potential residents.
- Ensured compliance with established policies and procedures concerning rental agreements, tenant selection criteria, occupancy standards, and fair housing laws.
- Attended industry related conferences and seminars regularly to stay abreast of current trends in apartment management field.
Freight Crew Manager
Home Depot
11.2006 - 04.2011
- My 2-3-man team oversaw coordination of the freight and managing the front-end seasonal projects.
- Additionally, my duties included providing technical assistance for customers, answering questions, and providing suggestions and solutions for home projects.
- My marketing skills were also a valuable asset in this work environment.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
- Implemented effective communication channels between departments to ensure smooth workflow across all areas of the operation.
- Fostered an inclusive workplace environment that encouraged open communication and collaboration among team members, ultimately enhancing teamwork and cohesion.
Education
BS in Information Systems -
Southern California Institute of Technology
Anaheim, CA01.2016
Skills
- 15 years as Project Leader and Manager
- 15 years of computer experience
- 20 years customer service experience
- Project management schedules and deadlines
- Positive attitude and strong work ethic
- Excellent verbal and written communication
- Daily Operations Management
- Policy Implementation
Affiliations
- President of a Non-Profit Organization.
References
References furnished upon request
References
References available upon request.
Timeline
Dispatcher
JMG Security
10.2023 - 04.2025
Manager
Big 5 Sporting Goods
05.2022 - 10.2023
Life Insurance Agent
Family First Life, BSG Financial
01.2020 - Current
Sales/Service Manager
Truno Retail Technology Solutions
12.2014 - 07.2019
On-site Resident Apartment Manager/Leasing Agent
L’Abri Management, Downey, CA
10.2010 - 11.2015
Freight Crew Manager
Home Depot
11.2006 - 04.2011
BS in Information Systems -
Southern California Institute of Technology
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