Brian Gonser
Newark,OH
Summary
- Self directed work practices.
- Supervise and direct multiple requests among technicians.
- Adapt to an ever changing work load with quick response and attention to detail.
- Analyze and upgrade equipment within business.
Overview
18
18
years of professional experience
Work History
Claims and Customer Service Auditor
National Auto Care
03.2011 - Current
- Perform employee tenure and performance audits.
- Perform claim audits for adherence to processes and procedures.
- Assist in training and continued education for employees.
- Fielded customer complaints, escalating complex issues to management for resolution.
Service and Warehouse Director
John Hinderer Honda
02.2008 - 03.2011
- Built motivated warehouse and service team to consistently accomplish operations goals and exceed performance targets.
- Boosted warehouse and service operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Developed comprehensive staff training program to improve employee performance and morale.
- Oversaw upkeep of equipment and physical condition of warehouse and Dealership, identifying and ordering needed repairs, renovations, and replacements.
Service and Parts Director
Yamaha Of Columbus
03.2005 - 02.2008
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Science - Electronic Technician
DeVry
Columbus, OH01.1991
Skills
- Team Goals
- Providing Feedback
- Active Listening
- Claims Support
- Issue and Complaint Resolution
- Knowledge Base
- Resourceful Researching
Timeline
Claims and Customer Service Auditor
National Auto Care
03.2011 - Current
Service and Warehouse Director
John Hinderer Honda
02.2008 - 03.2011
Service and Parts Director
Yamaha Of Columbus
03.2005 - 02.2008
Associate of Science - Electronic Technician
DeVry
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