Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Gonzalez

Las Vegas,NV

Summary

Very committed worker with 16 years of customer service experience, always ready to take on new challenges. Free spirited person that adapts to any work environment, no matter what situations occurs. Goes above and beyond to resolve any complaints or issues involving the work environment. Always coming into work with a positive attitude no matter what personal business I may have. Always respect my coworkers and job space to make a comfortable and positive work environment.

Overview

12
12
years of professional experience

Work History

Phone Operator

the Mirage Hotel and Casino
Las Vegas, NV
03.2022 - Current
  • Answered incoming calls and directed them to the appropriate department or individual.
  • responding on a 2-way radio, communicating with different departments.
  • Transferred calls to other departments as needed.
  • Utilized various software programs including Microsoft Word, Excel, and Outlook to complete job tasks efficiently.
  • Compiled daily call reports detailing volume of calls received and handled by department staff members.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • handled and resolved guest complaints in a timely manner.

Guest Room Attendant

The Mirage Hotel and Casino
Las Vegas, NV
08.2018 - 03.2022
  • Greeted guests upon arrival
  • Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
  • Provided information to guests about hotel services, facilities and local attractions.
  • Addressed guest complaints promptly and professionally.
  • Maintained a professional appearance while on duty by adhering to uniform standards.
  • Reported any maintenance issues or concerns immediately to supervisors.
  • Managed linen cart by keeping neat and organized.

Cashier

Jack in the Box
Las Vegas, NV
07.2012 - 06.2018
  • taking customer orders
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Balanced cash drawers at the beginning and end of shifts.
  • Maintained a clean work area by wiping down counters, sweeping floors.
  • Adhered to company policies and procedures concerning cash handling practices.
  • Maintained work area and kept cash drawer organized.

Fast Food Manager

Jake in the box
Las Vegas, NV
07.2012 - 06.2018
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Managed team of 10-15 employees in fast-paced environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Education

High School Diploma -

Ed Clark High School
Las Vegas, NV
06-2012

Skills

  • Bilingual (English/Spanish)
  • Multitasker
  • Proficient Communicator
  • Fast and Proactive learner
  • Computer Proficient
  • Telephone Etiquette
  • Proficient in Excel, Word, Windows
  • Hotel Computer systems (HOTSOS, Opera, amadeus)

Timeline

Phone Operator

the Mirage Hotel and Casino
03.2022 - Current

Guest Room Attendant

The Mirage Hotel and Casino
08.2018 - 03.2022

Cashier

Jack in the Box
07.2012 - 06.2018

Fast Food Manager

Jake in the box
07.2012 - 06.2018

High School Diploma -

Ed Clark High School

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Brian Gonzalez