Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Gonzalez

Buffalo,NY

Summary

Enthusiastic Individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of assignments and training in online technology and automation tools. Motivated to learn, grow and excel in any-industry.

Strategic and industrious Sales Representative with over 4 years of Retail industry experience. Offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in orally communicate and in writing communicate. Bilingual with fluency in Spanish and English.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank Of America
Buffalo
04.2023 - Current
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.

Account Manager

Rent A Center
Buffalo
04.2021 - 04.2023
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Educated clients on new [Product or service] and updated account information to maintain high standards of client service.

Sales Representative

One Touch Direct
09.2019 - 02.2020
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Set up appointments with potential and current customers to promote new products and services
  • Developed and implemented sales strategies to increase revenue

Education

Bachelor of Science - Computer Science

Full Sail University
Winter Park, FL
05.2015

Skills

  • Teamwork / Collaboration
  • Sales
  • Product Knowledge
  • Stress Tolerance
  • Problem solving strength
  • Scheduling understanding
  • Customer Relations
  • Customer Service
  • Performance improvement
  • Multitasking abilities
  • Problem Resolution
  • Team Work
  • Active listening
  • Responsibility
  • Dependability
  • Patience

Timeline

Relationship Banker

Bank Of America
04.2023 - Current

Account Manager

Rent A Center
04.2021 - 04.2023

Sales Representative

One Touch Direct
09.2019 - 02.2020

Bachelor of Science - Computer Science

Full Sail University
Brian Gonzalez