Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Brian Gonzalez Toledo

Homestead

Overview

6
6
years of professional experience
1
1
Certification

Work History

Theatre Usher

Evo Entertainment
06.2024 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
  • Demonstrated strong multitasking abilities while managing various tasks such as checking tickets at entrance points and distributing playbills to guests upon arrival.
  • Promoted a welcoming atmosphere through friendly interactions with patrons, addressing any concerns or questions.
  • Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
  • Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
  • Sold admission, processed payments, and issued tickets.
  • Supported box office operations as needed, processing ticket sales and providing accurate event information to patrons.
  • Contributed to a safe environment by conducting thorough pre-show safety checks and promptly addressing potential hazards.
  • Directed ticket holders to seats and facility locations.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Streamlined communication among staff members by utilizing walkie-talkies for real-time updates on show progress and patron needs.
  • Provided information about current and future events at facility.
  • Developed a strong knowledge of theatre layout and seating arrangements, enabling prompt assistance to patrons seeking directions or seat locations.
  • Participated in emergency planning, familiarizing oneself with evacuation routes, safety protocols, and first aid procedures.
  • Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
  • Increased patron satisfaction through timely resolution of seating disputes or ticketing errors that arose during events.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided valuable feedback to management regarding patron experiences, identifying areas for potential improvement or increased efficiency.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Monitored events to identify potential problems and minimize disruptions.

Stocker

Amazon
02.2019 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
  • Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Front End Cashier Assistant

Little Caesars Pizza
01.2021 - 10.2021
  • Assisted customers with finding products, providing them with a positive shopping experience.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
  • Maintained a well-stocked and organized cashier area for optimal productivity.
  • Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
  • Built rapport with clientele by engaging in friendly conversation while processing transactions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
  • Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
  • Handled high-pressure situations with ease, effectively managing long lines during peak hours.
  • Upheld a professional appearance at all times in accordance with company dress code policies.
  • Managed currency exchanges accurately, minimizing discrepancies between register totals and actual cash amounts on hand.
  • Supported store promotions by actively informing customers about ongoing sales events or special offers.
  • Prevented theft and loss by consistently monitoring the front-end area for any suspicious activity or behavior.
  • Continuously improved performance through active participation in training sessions and workshops provided by management.
  • Contributed to team success by willingly covering shifts for colleagues when needed or requested.
  • Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
  • Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
  • Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

GED -

Braddock Senior High
Miami, FL

Skills

  • Multi-line Phone Systems
  • Data Entry
  • Typing
  • Bilingual
  • Personal Assistant Experience
  • Microsoft Office
  • Communication skills
  • Narcotics Anonymous Knowledge

Personal Information

Willing To Relocate: Anywhere

Certification

Fork Lift Certified

Languages

English
Native or Bilingual

Timeline

Theatre Usher

Evo Entertainment
06.2024 - Current

Front End Cashier Assistant

Little Caesars Pizza
01.2021 - 10.2021

Stocker

Amazon
02.2019 - 11.2020

Fork Lift Certified

GED -

Braddock Senior High

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Brian Gonzalez Toledo