Brian Goodell
San Francisco,CA
Summary
Results-oriented Senior Account Executive who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Realm
02.2024 - Current
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
Senior Manager Operations
Realm
11.2022 - 01.2024
- Managed a pipeline of over 200 projects ranging between small remodels to large scale new construction.
- Personally closed $25 million in projects within the last 12 months, resulting in over $1 million in revenue for the company.
- Negotiated high stakes deals between numerous stakeholders and helped review contracts to ensure all parties were protected.
- Exceeded Q1 revenue goal by over 40%, breaking records for average project size and deposit to project conversion timeline.
- Led numerous initiatives to improve customer satisfaction, referral programs to reduce CAC, and led in person events to acquire new customers.
- Collaborated with CTO and Engineering team to create new tools to automate internal processes and improve the user App experience.
- I was asked to onboard, train, and coach all new Project Managers within the last 6 months.
District Manager in Training
Athleta
06.2021 - 11.2022
- Lead a portfolio of three stores in the Northern California market, totaling over $12 Million in annual sales.
- Oversaw all aspects of store operations within the portfolio: asset protection; visual merchandising; HR; hiring and developing General Managers.
- Conducted weekly store visits with General Managers to analyze business results, assess visual presentation, and recognize performance.
- Worked with GMs to build effective routines and disciplines for business analysis and strategic planning.
- Cultivated succession plan for internal growth, successfully promoting two leaders to General Managers and two Brand Associates into HQ positions.
- Lead all aspects of new store opening process for our store in Napa, Ca. I worked closely with our real estate team to deliver on all milestones during the opening timeline. We met hiring goals ahead of schedule and were able to open two days early which drove an extra $20K in top line sales.
- Hosted monthly visits with Athleta CEO and leadership team.
- Regional sponsor for new client and event platform Store Insider. I worked closely with the Store Ops team.
General Manager
Athleta
08.2020 - 05.2021
- General Manager for our Flagship location in Marin.
- Despite challenges from Covid, I delivered a positive sales comp in 2021; exceeded loyalty and Medallia goals; drove top conversion in the West; and boosted store earnings to a tune of nearly $2 million.
- Test store for the brand piloting numerous initiatives in partnership with HQ leaders. Several examples include: virtual styling appointments, UGC videos to connect in store and omni customer experiences, and various operational SOPs.
- Training store for the West- I onboarded new General Managers and business partners from across the region. I also hosted new executives to the brand for in store immersion and onboarding.
Acting District Manager
Gap Inc
03.2018 - 10.2018
- Oversaw 7 locations in the greater bay area as a stretch assignment to cover an open district.
- Conducted weekly store visits with General Managers and store teams to help drive business results, elevate visual presentation, and customer satisfaction.
- Led weekly calls with GMs and business partners.
General Manager
Gap Inc
02.2004 - 04.2018
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Received superior customer service satisfaction scores through hiring of customer loving employees, quality training, and
- Implemented operational strategies and effectively built customer and employee loyalty
- Completed talent acquisition and management for internal/external placements. I promoted 3 Assistant Managers to GMs and numerous internal promotions to the Assistant Manager level.
Associate Store Manager
Gap Inc.
01.2001 - 01.2004
Brand Associate/ Visual Expert
Gap Inc.
04.1998 - 01.2001
Education
Business
Sacramento City College
Sacramento, CASkills
- Consultative Sales
- Data Analysis
- Relationship Building
- Project Management
- Multitasking and Organization
- Sales Quota Achievement
- Pipeline Management
- CRM proficiency
- Operations
- Revenue Generation
Certification
- Completed Handling Investigations HR training in 2018 and 2020. I learned to conduct intake interviews, note taking skills, and how to properly conduct a investigation following an allegation.
- Situational Leadership Course
- TWA (This way ahead) Job Coach/mentor
Timeline
Senior Account Executive
Realm
02.2024 - Current
Senior Manager Operations
Realm
11.2022 - 01.2024
District Manager in Training
Athleta
06.2021 - 11.2022
General Manager
Athleta
08.2020 - 05.2021
Acting District Manager
Gap Inc
03.2018 - 10.2018
General Manager
Gap Inc
02.2004 - 04.2018
Associate Store Manager
Gap Inc.
01.2001 - 01.2004
Brand Associate/ Visual Expert
Gap Inc.
04.1998 - 01.2001
Business
Sacramento City College
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