Experienced Account/ Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in business planning and deployment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sr. Project Manager, Technical
T-Mobile
05.2022 - 10.2023
Maintained schedules to meet key milestones at every project phase.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
National Account/Project Manager
Lynxspring, Inc.
10.2021 - 04.2022
Ensured compliance with regulatory requirements across all managed projects while balancing client needs.
Leveraged industry best practices in risk assessment and mitigation strategies to minimize potential impacts on project success rates.
Streamlined project delivery process for improved client outcomes and increased overall productivity.
Managed cross-functional teams to deliver high-quality projects on time and within budget constraints.
Business Account Executive
Spectrum Enterprise
04.2021 - 09.2021
Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
Developed and managed strong and growing pipelines of prospective small business customers.
Developed strategy to combat increased competitive presence within territory.
National Account Project Manager
Omnicare, Inc., a CVS Health Company
07.2014 - 08.2020
Formulated effective plans and strategies to pursue and secure new client accounts through a project called “Playbook”, which consisted of my team and I identifying and implementing select software that would assist with Med Management, which ended up being a success
Built strong relationships with key decision-makers at the executive level within national accounts organizations.
Seamlessly and diplomatically liaise among Senior Living communities to provide single point of resolution for billing, administrative, fulfillment, and vendor issues
Ranked among top 10% of all account managers and won award in 2017 for achieving and exceeding performance metrics for account retention, participation, and overall customer satisfaction.
National Account / Program/ Project Manager
Sprint Nextel
09.1997 - 03.2013
Captured yearly revenues of between $185M to $300M while increasing revenue by 150% from existing accounts such as i-wireless and PlatinumTel
Built strong relationships with key decision-makers at the executive level within national accounts organizations.
Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
Streamlined internal processes to optimize efficiency in managing large volumes of orders from national accounts customers.
Leveraged talents in market analysis, sales planning, and relationship-building to forge relationships with multiple wireless partners while targeting Machine to Machine business
Winner of Annual Excellence Award for exhibiting outstanding performance within Sprint Business Solutions
Awarded and recognized for successfully signing 135,000 new customers and producing $10M in annual revenue by strategically responding to 540 special pricing requests.
Education
BS - Business Management
Western Illinois University
Macomb, IL
Skills
Project Readiness
Competitive Intelligence
Process improvement
Strategic Planning
Market Analysis
Territory Growth
Forecasting
Salesforcecom
Zoho Desk
Microsoft Project
Microsoft Office (Word, Excel, PowerPoint)
Project Planning
Client Relationship Managemen
Cross-Functional Communication
Certification
Project Management-(BAS) Building Automation Systems