Brian Gramstad
Farmington,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful, determined and reliable with twenty years of experience in Network Operations with CenturyLink including Repair, Screening, Construction and Collections. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
25
25
years of professional experience
Work History
ILS/PCA
Always Best Care
01.2018 - Current
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Remained alert to problems or health issues of clients and competently responded.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean and safe environment to promote patient safety and comfort.
Analytical Asst, Credit Mgmt, Technical Consultant
Century Link
11.1998 - 12.2017
- Meet established objectives monthly
- Use various computer systems/screens simultaneously
- Build and maintain strong, customer rapport
- Perfect customer experience by providing excellent service on every call
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Utilizes appropriate systems to order products, keep inventory, and reconcile material
- Reads and analyzes work prints to ensure that company property is accounted for and accurately reported
- Updates OSP-FM with changes made in plant or structure during installation and/or repair
- Ensures all record-keeping data is accurately reported to guarantee passing of SOX audits
- To make sure there is consistency and ease of work flow, nurture relationships with managers, supply attendants, engineers and technicians
- Answer incoming customer calls, electronic communications, and/or other telephone line reports for Non-Design and Design services
- Obtain pertinent information through fact finding and consultation with customers on submission of trouble reports
- Interface directly with customers on providing status and ensuring service has been restored
- Clarify product information and capabilities to internal and external customers
- Verify and correct feature-related problems through web-based GUI
- Coordinate with various departments to restore or repair customer service
Skills
- Supporting Daily Living Needs
- Patient Care and Monitoring
- Mobility Assistance
- Customer Accounts Management
- Technical Diagnostics
- Policy Knowledge
- Help Desk Support
- Team Member Development
- Costing Support
- Inventory Ordering
- Results Analysis
- Customer Engagement
Timeline
ILS/PCA
Always Best Care
01.2018 - Current
Analytical Asst, Credit Mgmt, Technical Consultant
Century Link
11.1998 - 12.2017
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