Summary
Overview
Work History
Education
Skills
Timeline
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Brian Gray

Spartanburg,SC

Summary

Dynamic professional with extensive experience in team leadership and operational management, committed to customer service excellence. Proven ability to leverage strategic planning and innovative problem-solving skills to boost productivity and elevate service quality. Recognized for cultivating a collaborative and adaptable workplace culture that drives success and enhances employee engagement. Passionate about implementing best practices that align team goals with organizational objectives, ensuring sustained growth and exceptional performance.

Overview

5
5
years of professional experience

Work History

QA Administrator

Federal Express
02.2025 - Current
  • A FedEx Admin is responsible for handling administrative and logistical tasks within a FedEx office or facility. Their duties often include processing shipments, managing paperwork, coordinating deliveries, and assisting customers or internal teams. They may also track packages, handle billing inquiries, and ensure compliance with FedEx policies. With strong organizational skills and attention to detail.
  • Developed standard operating procedures that improved accuracy in order fulfillment processes.
  • Conducted regular audits of inventory practices to identify discrepancies and implement corrective actions.
  • Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
  • Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.

Customer Service

Wolfgang Puck
03.2023 - Current
  • Greeted and welcomed guests with a warm and friendly demeanor, ensuring a positive first impression and setting the tone for their dining experience.
  • Managed reservations and seating arrangements efficiently, optimizing table turnover while maintaining a comfortable atmosphere for diners.
  • Provided exceptional customer service by addressing guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
  • Collaborated with restaurant staff to ensure smooth operations during peak hours, effectively communicating wait times and managing guest expectations.
  • Trained and mentored new host staff on best practices in customer service, reservation management, and restaurant policies.
  • Utilized POS systems to manage reservations and track guest preferences, contributing to personalized service and repeat visits.

Outside Sales Representative

Verizon
08.2024 - 02.2025
  • Developed and maintained strong client relationships to enhance customer loyalty and retention.
  • Conducted market analysis to identify emerging trends and competitor activities, informing strategic sales initiatives.
  • Collaborated with marketing teams to create targeted campaigns that effectively addressed customer needs.
  • Delivered product presentations and demonstrations, showcasing features and benefits to potential clients.

Server/Head Hostess

Buffalo Wild Wings
03.2021 - 02.2023
  • Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
  • Managed high-volume dining environments, maintaining composure during peak hours while ensuring quality service.
  • Trained and mentored new servers on menu knowledge, service standards, and efficient workflow practices.
  • Collaborated with kitchen staff to ensure timely order preparation and accuracy in food delivery.

Sales Associate

Aldo
11.2020 - 01.2023
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained knowledge of current promotions, policies, and merchandising standards for informed customer interactions.
  • Organized and maintained inventory to ensure accurate stock levels and efficient replenishment.
  • Collaborated with team members to streamline receiving and stocking processes, enhancing workflow efficiency.
  • Developed and maintained strong customer relationships to enhance client satisfaction and retention.
  • Conducted thorough product presentations, effectively communicating features and benefits to diverse customer base.

Barista/Cashier

Starbucks
08.2020 - 03.2022
  • Managed inventory levels to ensure availability of high-quality ingredients and supplies.
  • Trained new team members on coffee preparation and customer service standards.
  • Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
  • Resolved customer complaints promptly, improving satisfaction and loyalty rates.
  • Implemented best practices for drink preparation, contributing to consistent product quality across shifts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

College - Premed nursing

Spartanburg Community College
06.2022

High school diploma - undefined

Chesnee High School
Chesnee, SC

Skills

  • Microsoft Office
  • Guest services
  • Computer skills
  • Cooking
  • Barista experience
  • Upselling
  • Cash Handling
  • Landscaping (4 years)
  • Communication and interpersonal
  • Relationship building
  • Loading and unloading
  • Order picking
  • Shipping and receiving
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement

Timeline

QA Administrator

Federal Express
02.2025 - Current

Outside Sales Representative

Verizon
08.2024 - 02.2025

Customer Service

Wolfgang Puck
03.2023 - Current

Server/Head Hostess

Buffalo Wild Wings
03.2021 - 02.2023

Sales Associate

Aldo
11.2020 - 01.2023

Barista/Cashier

Starbucks
08.2020 - 03.2022

High school diploma - undefined

Chesnee High School

College - Premed nursing

Spartanburg Community College

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