Summary
Overview
Work History
Education
Skills
Timeline
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Brian Greenberg

Summary

Experienced digital marketing professional with experience working in e-commerce and hospitality spaces. Successfully completed a master's degree. Possesses strong communication, problem-solving, relationship-building, and teamwork abilities.

Overview

3
3
years of professional experience

Work History

Customer Success Manager

Chowly
04.2024 - Current
  • Onboarded 85+ restaurant clients—many launching digital marketing for the first time—onto Google Ads, Meta Ads, and email platforms, providing clear, accessible guidance from setup to launch.
  • Serviced over 100 clients, developing tailored strategies to drive online orders, reservations, and in-store traffic, among other key initiatives.
  • Created and optimized hyper-local ad campaigns across Google and Meta platforms, helping restaurants grow visibility in competitive markets.
  • Launched email marketing campaigns via Mailchimp and a native email marketing tool to promote specials, events, and seasonal menus.
  • Utilized tools such as Google Ads, Meta Ads Manager, Google Business Profile, and Sigma to report on performance metrics, and uncover actionable insights for ongoing strategy.
  • Tracked campaign success and customer engagement using Salesforce and HubSpot for internal reporting and pipeline management.
  • Implemented tracking infrastructure via UTM parameters on campaigns to reliably track performance.
  • Built trust with small business owners by demystifying digital marketing and offering hands-on, ongoing strategic support—contributing to strong retention results.

Customer Success Manager

Wunderkind
New York
07.2022 - 04.2024
  • Manage book of business totaling over $900k in ARR across varying verticals including electronics, clothing, luxury accessories and more
  • Oversaw onboarding process of technical & strategic integrations in collaboration with implementation & performance strategy teams to successfully launch four brands
  • Analyze performance in Google Analytics and Looker to develop ongoing strategy in line with brand KPIs to ensure customers receive greatest return on investment
  • Develop a trusted advisor relationship with decision-makers and day-to-day contacts as an additional arm of brand's marketing team
  • Own the development and optimization of onsite, email and text campaigns
  • Advocate for customer needs when implementing custom strategies
  • Correspond with internal teams to facilitate client needs including product strategy, design, engineering, client partnerships and more
  • Field retention concerns and escalate them to the proper internal stakeholders to maintain a retention rate over 90%
  • Support manager on larger strategic accounts

Education

Master of Science - Marketing

Hofstra University
Hempstead, NY
05.2021

Bachelor of Science - Business Administration, Marketing

Marist College
Poughkeepsie, NY
12.2019

Skills

  • Data Analysis (Google Analytics, Looker, Sigma)
  • MS Office (Excel, PowerPoint, Word, Outlook)
  • Google Drive (Docs, Slides, Sheets)
  • Paid advertising (Google Ads, Meta Ads)
  • Email marketing (Klaviyo, Mailchimp)
  • CRM management (Salesforce, Hubspot)

Timeline

Customer Success Manager

Chowly
04.2024 - Current

Customer Success Manager

Wunderkind
07.2022 - 04.2024

Master of Science - Marketing

Hofstra University

Bachelor of Science - Business Administration, Marketing

Marist College

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Brian Greenberg