Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Brian Griebel

Rocky River,OH

Summary

Dynamic and reliable professional with extensive experience at AMC Theatres, excelling in guest relations and safety awareness. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in ticket collection and seating assistance, consistently maintaining a clean and welcoming environment while collaborating effectively with team members.

Knowledgeable [Desired Position] with solid background in ensuring smooth event flow and guest assistance. Proven track record of effectively managing seating arrangements and addressing guest inquiries. Demonstrated excellent communication skills and ability to adapt to dynamic environments.

Professional with strong background in guest services and event management, prepared for usher role. Known for strong communication and problem-solving skills. Team player with proven ability to adapt to changing environments and ensure smooth operations. Reliable, approachable, and focused on delivering exceptional customer experiences while maintaining high standards.

Friendly and organized Ticket Taker with excellent customer service skills. Competent in cash register operations and accurate record keeping. Skilled in verifying the authenticity of credentials and tickets.

Responsible Usher bringing expertise in [Type] events and [Number] years of related experience in customer-service oriented roles. Eager to apply relationship building and communication skills to new role at [Company].

Responsible Ticket Taker offering expertise in money handling and credential verification. Skilled multitasker adept in conflict resolution. Attentive and personable employee and coworker.

Experienced with greeting and assisting guests to ensure pleasant experience. Utilizes effective communication and friendly demeanor to enhance visitor satisfaction. Track record of maintaining professional and welcoming environment.

Knowledgeable [Desired Position] with strong background in providing welcoming and efficient customer service. Successfully created positive first impressions and facilitated smooth operations in previous roles. Demonstrated excellent interpersonal skills and adaptability in dynamic environments.

Outgoing Greeter with [Number] years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances.

Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.

High-energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits, and customer desires. Calm and level-headed in all types of situations.

Overview

19
19
years of professional experience

Work History

Usher-Greeter

AMC Theatres
06.2015 - Current
  • Assisted patrons with seating arrangements and directions.
  • Managed ticket collection and entry processes efficiently.
  • Ensured compliance with safety regulations throughout events.
  • Provided excellent customer service to enhance guest experiences.
  • Maintained cleanliness and organization in designated areas.
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Directed ticket holders to seats and facility locations.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Maintained clean and organized venue to create pleasant experience for guests.
  • Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Improved store atmosphere with friendly and engaging conversation.
  • Engaged with children and families, making store more welcoming to shoppers of all ages.
  • Provided feedback to management on customer concerns and suggestions, helping improve store services.
  • Contributed to team efforts by accomplishing related tasks as needed, ensuring operational efficiency.
  • Handled customer inquiries, directing them to right department or personnel for further assistance.
  • Maintained cleanliness and organization of entrance area, contributing to positive first impression.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
  • Fielded customer complaints and notified managers.
  • Maintained clean, organized environments for presentable front-of-house areas.

Host

Outback Steakhouse
03.2007 - 06.2012
  • Welcomed guests, ensuring positive first impressions and smooth seating arrangements.
  • Managed reservation system, optimizing table turnover and guest flow during peak hours.
  • Trained new hosts on customer service standards and operational procedures.
  • Collaborated with kitchen staff to coordinate timely food delivery to tables.
  • Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
  • Implemented feedback mechanisms to enhance guest experience and service efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Education

Certificate in Web Design -

Oakton Community College
Des Plaines, IL
06-2011

High School Diploma -

Lawrence Upper School
Independence, OH
06-2009

Skills

  • Patience and composure
  • Working under pressure
  • Reliability and punctuality
  • Safety awareness
  • Guest service
  • Sense of responsibility
  • Cleaning and sanitizing
  • Customer relations
  • Team player mentality
  • Verbal communication
  • Respect for diversity
  • Ticket scanning proficiency
  • Professional appearance
  • Seating assistance
  • Ticket taking
  • Guest relations
  • Ticket verification
  • Facility cleaning
  • Reliability
  • Listening skills
  • Attention to detail
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Special needs assistance
  • Patron directions
  • Ticket collection
  • Guest seating
  • Restroom inspection
  • Merchandise restocking

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Languages

English

Interests

  • I like trying new recipes and food trends
  • Creative Writing
  • Kayaking
  • I enjoy cooking for friends and family gatherings
  • Watching Movies and TV Shows
  • Music
  • Video Gaming
  • writing

Timeline

Usher-Greeter

AMC Theatres
06.2015 - Current

Host

Outback Steakhouse
03.2007 - 06.2012

Certificate in Web Design -

Oakton Community College

High School Diploma -

Lawrence Upper School
Brian Griebel