BRIAN GRIFFIN
Meriden
Summary
As a sales expert, well-prepared for leadership roles, with a proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results sets this individual apart. Known for adaptability, strategic planning, and effective communication, brings valuable skills in market analysis, lead generation, and negotiation to the table.
Prior experience as an Estimator/Project Manager with a track record of effective management, advanced problem-solving skills, and the ability to establish strong working relationships with both clients and staff. Skilled in negotiation and public relations, this professional is a dependable and enthusiastic team player dedicated to meeting tight deadlines and taking on additional responsibilities. Eager to contribute expertise and continue learning new skills in a new industry.
Overview
19
19
years of professional experience
Work History
Sales Manager
PowerPhone,Inc.
07.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Motivating sales team to reach their goals and ultimately help the company reach its' revenue goals
Senior Account Manager
PowerPhone,Inc.
07.2022 - 07.2024
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Strategize with other Account Managers
- Manage weekly sales reports
- Assist with projecting sales for the month and quarter
Account Manager
PowerPhone, Inc
02.2015 - 07.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Estimator/Project Manager
Belfor Property Restoration
10.2008 - 02.2015
- Estimating, budgeting and production of water mitigation, mold remediation, and fire cleaning jobs
- Manage accounts payable and receivable on assigned jobs
- Supervise daily job-site activities
- Manage internal labor and subcontractors
- Coordinate and manage job-sites requiring 50 or more employees
- Market to potential new clients
- Work directly with corporate staff providing aid to projects nationwide
- Work directly with municipal and private risk management staff to secure new accounts
- Extensive knowledge of insurance policies, coverage parameters, and procedures
Lead Technician
Clean Sweep Restoration
10.2006 - 10.2008
- Responded to emergency water, mold, and fire damage jobs
- Performed demolition, water extraction, drying, cleaning, and mold remediation tasks
- Provided exceptional customer service
- Prepared daily job reports
- Managed customers and regulations with continual awareness of compliance requirements
Education
Bachelor of Science - Business Administration with Management Concentration
Post University
Waterbury, CT01.2015
High School -
F.T. Maloney High School
Meriden, CT01.2003
Skills
- Exceptional interpersonal communication
- Project management
- Proven Leadership Skills
- Efficient multi-tasker
- Client account management
- Conflict resolution
- Budget development
- Customer Service-oriented
- Staff training/development
- Deadline-oriented
- Strong Negotiation Skills
- Organized
- Motivational skills
Timeline
Sales Manager
PowerPhone,Inc.
07.2024 - Current
Senior Account Manager
PowerPhone,Inc.
07.2022 - 07.2024
Account Manager
PowerPhone, Inc
02.2015 - 07.2022
Estimator/Project Manager
Belfor Property Restoration
10.2008 - 02.2015
Lead Technician
Clean Sweep Restoration
10.2006 - 10.2008
High School -
F.T. Maloney High School
Bachelor of Science - Business Administration with Management Concentration
Post University
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