Brian Gross
Foley,AL
Summary
Hardworking, dependable, and versatile employee with customer service, multitasking, and time management abilities. Able to assess different environmental settings and situations for a vast range of ongoing and possible future issues. Devoted to making a difference within their community and company.
Overview
17
17
years of professional experience
Work History
Self Employed
Self-employeed
Foley, AL
12.2021 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Bakery Manager
Hopes Cheesecake
Gulf Shores, AL
12.2018 - 12.2021
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained staff on policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in general upkeep and maintenance of facility.
Professional Firefighter
Clarksburg Fire Department
Clarksburg, WV
03.2007 - 04.2017
- Completed a 3 year journeyman firefighter course
- Informed and educated local community members about fire prevention and safety.
- Inspect and to see all equipment is maintained and functionally properly
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Maintained records of inspection results, incident reports, and other relevant data.
- Assessed risk factors at a given situation to develop appropriate response strategies.
Volunteer Firefighter
Nutter Fort Volunteer Fire Dept.
Nutter Fort, WV
2002 - 2017
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Informed and educated local community members about fire prevention and safety.
- Coordinated efforts between multiple emergency response teams during major incidents.
- Maintained records of incident reports, vehicle maintenance logs and call logs.
- Communicated with other members of the team to coordinate activities at a scene.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Business Manager
Buck's Inc.
Clarksburg, WV
2002 - 2018
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day operations with focus on quality and meeting customer expectations.
- Reconciled daily transactions, balanced cash registers and deposited earnings at bank.
- Assisted with general upkeep and maintenance of facilities
- Recommended process improvements that would reduce costs while increasing productivity.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
Education
Some College (No Degree) -
Fairmont State College
Fairmont, WV2004
High School Diploma -
Liberty High School
Clarksburg, WV06.2002
Skills
- Public Assistance and Support
- Rescue Equipment Proficiency
- Apparatus and Facility Maintenance
- Safety Equipment Inspection
- Community Education
- Medical Response
- Ladder Truck Operation
- Task Prioritization
- Adaptability and Flexibility
- Client Relationship Management
References
References available upon request.
Timeline
Self Employed
Self-employeed
12.2021 - Current
Bakery Manager
Hopes Cheesecake
12.2018 - 12.2021
Professional Firefighter
Clarksburg Fire Department
03.2007 - 04.2017
Volunteer Firefighter
Nutter Fort Volunteer Fire Dept.
2002 - 2017
Business Manager
Buck's Inc.
2002 - 2018
Some College (No Degree) -
Fairmont State College
High School Diploma -
Liberty High School
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