Brian Grover

Work History

Director of Operations

Papa John's Pizza

Northwest, FL

01.2021 - Current

With a people first approach ensure they highest level of product quality, personnel development, customer satisfaction, brand image, and store performance
Prioritize area and restaurant-level action and agendas to address key issues and improve operating performance.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Assessed reports and adjusted workflows to realign with targets.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prepared detailed reports outlining operational results on a regular basis.

Training General Manager

Papa John's Pizza

Destin, FL

01.2016 - 01.2021

Build and lead a team while increasing sales with a 3-year growth of 43% year over year
Ensure store profitability was met with influx in PSA throughout the year
Established ourselves as a supporter to help local community in with needs and support.
Managed hiring processes for new employees, including interviewing, onboarding, and evaluating potential candidates.
Identified opportunities for improvement in store operations through careful analysis of existing processes.
Developed strategies for improving overall efficiency of the store's operations.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Multi-Unit Manager

R&L Enterprises dba Papa John's

Northwest, FL

01.2009 - 01.2016

Responsible for all daily operations of a Million Dollar store while assisting the Director of Operations with daily, weekly, and monthly objectives
This includes staff training in house and multiple stores, training newly promoted or newly hired managers within an 8-store district
On a Multi-Unit level conducting Audits, Product Quality, Mission Critical Evaluations, and daily feedback of overall performance.
Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
Monitored daily operations of multiple locations including scheduling shifts for staff members.

General Manager

Backyard Burgers

Panama City Beach, FL

01.2005 - 01.2008

Build and lead a team to meet company goals while ensuring the highest level of quality and service
Monitor performance during the shift, take action to ensure the team is meeting BYBs standards, monitor safety, security, profitability, and communication.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

General Manager

Papa John's Pizza

Fort Worth, TX

01.2003 - 01.2004

Led all aspects of operations, including the development of people, sales, and profits
Assigned to multiple stores to increase customer satisfaction while building and promoting a team environment
Managed restaurants’ profit and loss, including food, supply and labor costs to meet annual operating budgets.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Established and maintained effective communication with staff members to ensure efficient operations.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Co-Owner/Operator

The Pizza Stone

Dallas, TX

01.2000 - 01.2003

Driven by the desire to succeed, took The Pizza Stone from concept to creation in under a year
Composed detailed business plan and secured financing from private investor
Negotiated a 5-year lease, construction, and physical development in less than 60 days
Held full planning, operating, marketing, advertising, HR, and P&L responsibility.
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Created marketing campaigns to attract new customers.

Summary

Overview

Work History

Director of Operations

Training General Manager

Multi-Unit Manager

General Manager

General Manager

Co-Owner/Operator

Skills

References

Work Availability

Timeline

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