Brian Haas

Verified alignment of multiple departments with applicable federal requirements.

Conducted thorough analyses of lending protocols and service efficiencies through evaluated calls.

Ensured precision and authenticity in documentation reviews.

Regularly ranked in the top ten percent for production performance.

Enhanced customer satisfaction by ensuring a seamless experience throughout loan underwriting.

Managed high-volume telephone tasks with consistent accuracy.

Evaluated documentation for accuracy and validity to streamline the funds transfer process.

Ranked in the top ten percent across all production metrics.

Secured first place in December's departmental contest through accomplishment of 160% against established goals.

Facilitated prompt support for teammates in team chats.

Ensured seamless and memorable car-buying experience through effective inbound and outbound phone communication.

Reviewed documentation for accuracy and validity to streamline the registration process.

Achieved and often exceeded expectations across all performance measures.

Commended for adherence to Carvana Principles.

Ensured teammates received prompt support through active participation in chat channels.

Ensured seamless functionality of point-of-sale hardware through specialized support.

Assisted with support requests from end users and supervisors regarding Geotab Drive App, database, and Gridline.

Handled end user hardware assistance for Geotab ELD systems and mobile equipment.

Facilitated validation and comparison processes for data from both Geotab and Gridline Analytics.

Addressed and mitigated advanced technical challenges.

Special projects as assigned

Developed an onboarding process to streamline new associate transitions from training to team integration.

Configured and maintained business productivity tools, including Office 365 suite.

Orchestrated end-to-end migration of email systems for companies of varying scales.

Achieved results that consistently outperformed key performance indicators.

Provided support to end users and administrators.

Offered expertise in managing CPanel, Plesk, and WordPress platforms.

Managed email hosting and set up POP/IMAP configurations for seamless communication.

Assisted in technical issues resolution across multiple platforms like Windows, Mac, Android and iPhone.

Developed strategies for logo creation, marketing campaigns and SEO enhancements.

Spearheaded creation and launch plan execution for Customer Experience Phoenix Call Center Team.

Oversaw progress of more than 90 team members, ensuring targets were met.

Developed, executed, and structured budgets for agent incentive programs.

Secured additional revenue increase of 3.4 million dollars by optimizing production processes.

Executed quality monitoring for associates, emphasizing compliance standards.

Spearheaded efforts for process improvements with the AppByPhone agent interface, the customer facing experience and overall effectiveness of the loan application process.

Assisted in implementing Mission and Values at Phoenix location.

Resolved escalated concerns to achieve customer satisfaction.

Facilitated ongoing development for a team of 25-30 associates through targeted training and coaching.

Resolved customer escalations to their satisfaction.

Led successful 'Transition Team' initiative to significantly lower new hire attrition rates by 75%.

Decreased escalation calls by over 15% through 'Pod Walking' initiative.

Surpassed department benchmarks for team performance and customer satisfaction consistently.

Implemented structured data solutions to address issues and support development initiatives.

Designed and implemented an organizational rally to foster engagement, featuring dynamic audiovisual components.

Bolstered workplace morale via engagement in community-focused partnerships.

Acknowledged six times for exemplary supervision that aligned with company and department goals.

Delivered advanced troubleshooting for sales equipment and related devices.

Managed ongoing maintenance of equipment in partnership with client representatives.

Resolved complex support issues through effective diagnostics and beta testing.