Summary
Overview
Work History
Education
Skills
Timeline
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Brian Hall

Clinton,Maryland

Summary

Experienced customer representative bringing ten years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

7
7
years of professional experience

Work History

Project Manager

ACM Inc
03.2021 - Current
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Sales Representative

High Quality Concepts
01.2019 - 02.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Conducted daily prospecting activities to identify potential new clients within assigned territories.
  • Accelerated company growth by consistently meeting or exceeding personal and team-wide performance goals.
  • Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.

Technician Specialist

Vivint
02.2017 - 04.2019
  • Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
  • Provided exceptional service through clear communication with customers regarding their specific needs and concerns.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Provided excellent customer service, addressing questions and concerns during the installation process.

Education

BBA - Business Administration

Duquesne University
Pittsburgh, PA
05.2015

Skills

  • Product Knowledge
  • Complaint Resolution
  • Consultative Sales
  • Data Entry
  • Appointment Scheduling
  • Data Collection
  • Client Relations
  • Prioritization
  • Sales Closing
  • Call Triaging

Timeline

Project Manager

ACM Inc
03.2021 - Current

Sales Representative

High Quality Concepts
01.2019 - 02.2021

Technician Specialist

Vivint
02.2017 - 04.2019

BBA - Business Administration

Duquesne University

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Brian Hall