Brian Hansen
Baconton,GA
Summary
Dedicated Automotive Technician with over 30 years of extensive experience, excelling in engine diagnostics and quality assurance. Proven ability to enhance customer satisfaction through effective communication and reliable service. Skilled in optimizing parts management and ensuring safety, contributing to a clean and efficient work environment.
Overview
16
16
years of professional experience
Work History
Automotive Technician
Erickson Automotive
03.2016 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Automotive Technician/Parts and Service Director
Autoland Sales and Service
12.2009 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
Education
Continuing Education in Automotive
Albany Technical College
Albany, GAHigh School Diploma -
Burbank High School
Burbank Ga06-1987
Skills
- Engine maintenance and diagnostics
- Safety awareness
- Troubleshooting skills
- Customer service
- Managing parts
- Brake system proficiency
- Cooling system maintenance
- Suspension systems
- Safety practices
- Computerized diagnostic tools
- Driveability diagnostics
- Exhaust system repairs
- Air conditioning service
Timeline
Automotive Technician
Erickson Automotive
03.2016 - Current
Automotive Technician/Parts and Service Director
Autoland Sales and Service
12.2009 - 03.2016
Continuing Education in Automotive
Albany Technical College
High School Diploma -
Burbank High School