BRIAN HARMAN
Katy
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
43
43
years of professional experience
Work History
Independent Contractor/Delivery Driver
Wal-Mart Spark
07.2023 - Current
- Delivered over 100 orders within the allotted time provisions
- Maintaining a 97% on-time delivery rate
- Maintaining a 4.85 Customer Satisfaction Rating
- Optimized delivery routes using GPS and route planning technology
- Ensuring Order accuracy
- Adhering to all safety regulations
- Timely communication and professional service
Independent Contractor/Delivery Driver
Door Dash
03.2023 - Current
- Delivered over 1400 orders within the allotted time provisions
- Maintaining a 95% on-time delivery rate
- Maintaining a 4.95 Customer Satisfaction Rating
- Ensuring Order accuracy
- Timely communication and professional service.
Census Enumerator
US Census
08.2020 - 10.2020
- Data Collection and Entry
- Survey Interviewing
- Problem-Solving in the Field
- Adherence to Confidentiality Protocols
- Geographic Navigation and Route Planning
- Worked Independently with minimal supervision
Administrative Assistant
Deans Inc
09.2012 - 12.2019
- Designed electronic file systems and maintaining electronic and paper files.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Managed daily office operations and maintenance of equipment.
- Prepare work orders for Electricians.
- Provided support to Electricians with daily paperwork.
- Kept the office and warehouse stocked with supplies, and materials needed to service our clients.
- Ordered Electrical Permits from the State Department.
- Ordering Supplies from Various Vendors
- Receive and unload materials at the warehouse.
- In the process of streamlining our database to better serve our customers.
- Developed some operating procedures to improve proficiency in the office.
- Material Management-Company Wide Daily Processing
Sales Associate
Tate Branch Dodge
07.2012 - 09.2012
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
Cashier/Maintenance
McDonald's
05.2012 - 07.2012
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
- Assisted co-workers.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Filtered Fryers & Kept Equipment in satisfactory order
- Unloaded delivery trucks twice a week.
- Rotation of product, and stocking of products.
Overnight Stocker
Wal Mart
12.2011 - 02.2012
- Rotated stock by code and receiving date.
- Unloaded trucks nightly.
- Transported goods from racks, shelves and vehicles.
- Worked at a rapid pace to meet tight deadlines.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
- Cleared damaged items and loaded freight.
Administrative Assistant
First United Methodist Church
05.2010 - 10.2011
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Handled all media and public relations inquiries.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained and reserved the church wide calendar.
- Managed the membership database.
- Prepared weekly and bi-weekly publications
- Contribution Management.
- Confidential record management.
- Assistant to the Senior & Youth Pastors.
Office Manager/Administrative Assistant
First United Methodist Church
08.2009 - 05.2010
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Handled all media and public relations inquiries.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Prepared weekly publications.
- Membership database management.
- Contribution management.
- Daily Deposits.
- IRS Forms Submissions.
- AP/AR/Payroll.
- Assistant to Senior Pastor.
Co-Owner/Computer & Network Technician
ShipleySystems, LLC
01.2000 - 08.2009
- Troubleshot and resolved internet connectivity and general software and hardware issues.
- Set up, tested and configured networks, desktops, laptops and printers.
- Coordinated hardware and software repair processes with outside vendors.
- Resolved technical issues for clients in person, on the phone and through e-mail.
- Installed motherboards, processors, RAM and graphics cards.
- Performed diagnostic tests and repaired malfunctioning hardware and software.
- Diagnosed, installed, configured and repaired computer systems and software.
- Field Service maintenance on hardware and software configurations.
Cashier/Office Personnel
Shipley-Phillips, Inc
03.1986 - 10.1999
- Provided onsite training.
- Accepted payment from customers and made change as necessary.
- Assisted co-workers.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Verified details of transactions, including funds received and total account balances.
- Researched and resolved billing and invoice problems.
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Ran the bi-weekly payroll process.
- Identified staff vacancies and recruited, interviewed and selected applicants.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Restaurant Manager/Line Cook/Prep Cook
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Inventory and cost control: Managed stock levels, reducing waste, controlling food costs
- Maintained Food warehouse
- Managed 4-5 different food vendors-ordered food and supplies
- Staff management-scheduling, training, and development of staff.
- Technology-Proficiency with POS systems
- Consistently obtained exceptional ratings from the county health department.
- Food preparation & handling- Proficient in techniques like chopping, slicing, dicing, and portion control.
- Cooking Techniques-Experience with grilling, sautéing, frying, roasting and other relevant cooking methods
- Inventory Management experience with stocking, rotating stock (FIFO method) and monitoring ingredient levels to minimize waste
- Adherence to recipes and kitchen practices
- Assisted in creating mise en place for daily service, ensuring all stations were stocked and ready.
Food Service Worker
Burger King
01.1986 - 03.1986
- General Customer Service
- Cleaning & Sanitation of equipment
- Followed food safety guidelines
Food Service Worker
Taco Bell
06.1983 - 07.1985
- Followed food safety guidelines
- Opened and closed restaurant
- Prepped food to open restaurant
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
- Assisted co-workers.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Filtered Fryers & Kept Equipment in satisfactory order
- Unloaded delivery trucks weekly.
- Rotation of product, and stocking of products.
- Adhered to all safety and sanitation standards for successful inspections
- Maintained interior and exterior of facilities, ensuring a safe environment
Education
Associate of Arts - IT/Clerical/Business
Mesalands Community College
Tucumcari, NM01.2006
High School Diploma - General Studies
Carlsbad Senior High School
Carlsbad, NM01.1985
Skills
- Experienced in Microsoft Office tools
- Self-motivated individual
- Accounts receivable and payable management
- Effective time management
- Proficient in ADP billing processes
- Proficient in QuickBooks
- Reliable team member
- Detail-oriented data entry skills
- 45 wpm Typing
- Strong attention to detail
- Effective communication skills
- Independent problem solver
- Inventory management
- Inventory management
- Customer relationship management
- Confidential data handling
- Innovative resource management
- Professional demeanor
Languages
English
Full Professional
Timeline
Independent Contractor/Delivery Driver
Wal-Mart Spark
07.2023 - Current
Independent Contractor/Delivery Driver
Door Dash
03.2023 - Current
Census Enumerator
US Census
08.2020 - 10.2020
Administrative Assistant
Deans Inc
09.2012 - 12.2019
Sales Associate
Tate Branch Dodge
07.2012 - 09.2012
Cashier/Maintenance
McDonald's
05.2012 - 07.2012
Overnight Stocker
Wal Mart
12.2011 - 02.2012
Administrative Assistant
First United Methodist Church
05.2010 - 10.2011
Office Manager/Administrative Assistant
First United Methodist Church
08.2009 - 05.2010
Co-Owner/Computer & Network Technician
ShipleySystems, LLC
01.2000 - 08.2009
Cashier/Office Personnel
Shipley-Phillips, Inc
03.1986 - 10.1999
Food Service Worker
Burger King
01.1986 - 03.1986
Food Service Worker
Taco Bell
06.1983 - 07.1985
Restaurant Manager/Line Cook/Prep Cook
High School Diploma - General Studies
Carlsbad Senior High School
Associate of Arts - IT/Clerical/Business
Mesalands Community College