Hi, I’m
Brian Harris
Detroit,MI
Take advantage of every opportunity; where there is none, make it for yourself, and let history record that as we toiled laboriously and courageously, we worked to live gloriously.
Marcus Garvey
Summary
Innovative business professional with an array of applicable work experience encompassing the areas of management, operations, supervision, retail, sales, customer service, project management and more. Solutions driven individual with strong work ethic demonstrated by building sound relationships, improving efficiencies by streamlining processes. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as an ambitious, dedicated and hard-working leader with history of streamlining operations and increasing productivity, possessing excellent vendor relationships and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
11
years of professional experience
Work History
Majorel GroupDetroit, MI
Operations Supervisor
09.2022 - Current
Job overview
- Elevated Client Satisfaction Rating from 80% to Stellar 95%.
Pioneered a holistic client service improvement plan, incorporating training and process enhancements.
Instituted streamlined complaint resolution procedures, leading to increased positive reviews and client loyalty. - Boosted Efficiency, Delivering 30% Reduction in Production Costs
Spearheaded cross-functional efforts to pinpoint process bottlenecks and streamline workflows.
Seamlessly integrated lean principles and automation, resulting in impressive cost savings. - Led a large team, implementing lean methodologies to streamline bloated processes and reduce unnecessary redundancies and over all reduce SLA misalignments. and boost productivity overall.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Evaluated and reported on department metrics to upper management.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support accounting team.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Ford Motor CompanyYpsilanti, MI
Component Testing Technician
06.2020 - Current
Job overview
- Evaluated performance of test components using measurements, sensors and other tools.
- Documented test procedures and steps carefully to allow for testing duplication and review.
- Utilized computer software and hardware to analyze, collect and compile test data.
- Prepared test equipment and materials to properly simulate field conditions and idealized scenarios.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Notified supervisors or other relevant personnel of test or production issues.
- Marked materials with grade or acceptance status.
- Positioned components, parts or materials for testing.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards or quality levels.
- Made adjustments to equipment or calibrated instruments to required tolerances.
- Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
- Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
United States Postal ServiceDetroit, MI
Postal Support Clerk
09.2016 - 01.2021
Job overview
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Operated security screening equipment to identify suspicious mail and potential security threats.
- Used portable electronic scanner to track parcels and record tracking progress.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Adjusted or modified equipment to enhance equipment performance or to respond to requests.
BDS MarketingDetroit, MI
Assistant Sales Representative
10.2012 - 07.2015
Job overview
- Increased key sales for assigned location taking store performance from bottom 10% to #1 in the state, 2nd in the midwest region, and 18th in the country overall.
- Developed key customer relationships to increase sales.
- Reorganized routes and schedules in territory to maximize efficiency.
- Performed comprehensive market research to expand sales.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created successful strategies to develop and expand customer sales.
- Leveraged CRM system to manage sales activities and track sales performance.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Education
Marygrove College
08.2006
University Overview
Microsoft Systems Administration
Saint Martin DePorres High School
Diploma
Skills
- Operations Management
- Customer Relationship Management
- Project Planning
- Management
- Logistics Coordination
- Inventory Coordination
- Staff Supervision
- Customer Relations
- Financial Administration
- Technology
- Budgeting and Cost Control Strategies
- Team Training
- Employee Development
- Safety Oversight
- Project Management
- Budget Administration
- Warehouse Operations
- Performance Monitoring
- Delegation
- Human Resources
- HR Knowledge
- Production
- Quality Assurance
- Logistics Oversight
- Customer Relationship Development
- Task Delegation
- Compliance Management
- Administrative Support
- Product Education
- Team Development
- Data Evaluation
- Creative Problem Solving
- Conflict Mediation
- Technologically Savvy
- Process Optimization
- Microsoft Office Suite
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Supervisor
Majorel Group
09.2022 - Current
Component Testing Technician
Ford Motor Company
06.2020 - Current
Postal Support Clerk
United States Postal Service
09.2016 - 01.2021
Assistant Sales Representative
BDS Marketing
10.2012 - 07.2015
Marygrove College
Saint Martin DePorres High School
Diploma
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