Brian Harris
Brunswick,GA
Summary
Professional in parts and service management with strong track record of optimizing operations and enhancing customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Expertise in inventory control, service coordination, and technical troubleshooting. Recognized for adaptability, reliability, and collaborative approach that meets evolving business needs.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Parts and Service Director
Paul Thigpen Ford of Waynesboro
08.2024 - Current
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Led a team of 8 technicians to enhance overall productivity and maintain high-quality service standards.
- Collaborated with the Sales team to drive revenue growth from parts and service operations.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Improved customer satisfaction by streamlining parts and service department processes.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
Parts Manager
Paul Thigpen Ford of Waynesboro
03.2023 - 08.2024
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system record
- Commenced Retail Inventory Management compliance in Parts Department
- Discarded old and out of date procedures and work materials
- Educated Parts Department personnel on how to most effectively utilize Dealer Management System
- Cleared all non-returnable special order parts and placed in inventory for eventual return to manufacturer
- Established a 30 day rule and prepaid policy for special orders
- Introduced matrix pricing grid for parts
- Increased wholesale parts sales
- Decreased obsolescent inventory
- Developed tire sales program
- Consolidated vendors to reduce expenses
- Established a new sense of urgency in both the Parts Department and Fixed Operations.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Parts Manager
Rick's Paint and Body
08.2022 - 02.2023
- Recruited to lead clean up and re-organization efforts in neglected Parts Department
- Increased staff to 3 members bringing personnel to required levels to complete projects
- Implemented process and procedure changes to smooth workflow and increase profitability
- Deployed checks and balances to close gaps to success.
- Cleared 10 years of core returns and un-returned special order parts with a 72% refund rate.
Parts Manager
Mike Murphy Kia
09.2021 - 08.2022
- Embarked on a ground-up restoration of the Parts Department
- Discarded old and out-of-date procedures and work materials
- Reorganization of all parts in the department based on speed of movement and profitability
- Synced all in-stock parts to theDealer Management System
- Cleared all special order parts
- Established a prepaid policy for special orders
- Introduced matrix pricing grid for parts
- Increased body shop and wholesale parts sales by 50%
- Decreased obsolescent inventory
- Developed tire sales program
- Assisted Service Manager in maximizing efficiency in shop layout, Service workflow, and personnel utilization
- Created a secure system for accepting credit payments for customers
- Consolidated vendors to reduce expenses
- Established a new sense of urgency in the Parts and Service Departments
Parts Manager
Nalley Buick GMC Isuzu
09.2020 - 08.2021
- Assembled a team that could deliver exceptional service to all Parts Department customers
- Introduced policies and procedures to prevent inventory discrepancies
- Minimized obsolescence while optimizing inventory for increased workflow
- Increased gross profit, working in conjunction with the Service Manager, to an additional 20K per month on average with a high of 40K additional in one month.
Parts Manager
Greenway Nissan of Brunswick
04.2018 - 09.2020
- Analyzed Parts Department opportunities for growth and gaps to success
- Established new procedures to increase profitability, accountability, and efficiency within the Parts Department
- Developed relationships with proven suppliers to ensure consistent service to clients
- Introduced inventory control and maintenance program with an intense emphasis on reduction of obsolete inventory through greater ordering accuracy and utilizing both manufacturer and independent programs to achieve appropriate obsolete parts levels
- Parts Department produced growth month over month and year over year while maintaining high percentage of parts filled off the shelf
Service Advisor
I-95 Toyota
09.2017 - 03.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Maintained high customer satisfaction standards to meet or exceed targets
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
Parts Specialist/ Assistant Parts Manager
AUTONATION CDJR
05.2016 - 03.2017
- Assumption of all major responsibilities in the Parts Department
- Retail, wholesale and internal sales combined with customer service and consultation as a cornerstone
- Ordering, inventory management and cycling of inventory to maintain a profitable and streamlined department.
Parts Specialist
GERALD JONES HONDA
01.2015 - 05.2016
- Acclimation to increased sales pace in large, anchor parts department
- Implementation of new dealer management system
- Parts sales experience expanded to now include automotive, power sports and power equipment
- Daily duties include parts sales and customer service to retail, service and wholesale customers
- Inventory management and control experience
- Customer, wholesale and technician consultation regarding appropriate parts for effective and efficient repair.
Parts Specialist/ Service Advisor/ Sales Manager
Bargeron Powersports
07.2013 - 10.2014
- Parts sales and customer service in addition to service advisor responsibilities
- Duties included daily parts ordering, inventory control, warranty and obsolescence processing, boutique item merchandising and collaboration with service department
- Service duties included customer intake, scheduling, customer contact regarding status and completion and issuance of jobs to technicians
- Promoted to General Manager of dealership in October 2013 for exemplary customer service and proven track record.
Parts Specialist
CARRIAGE NISSAN
03.2004 - 04.2005
- Processing and inventory of incoming parts orders
- Notification to clients of receipt of special order parts
- Technician assistance in obtaining correct parts for repairs in Service Department
- Customer assistance in purchasing or ordering parts for over the counter sales
- Daily ordering of parts for both stock and special orders
- Warranty processing and obsolescence return of parts to manufacturer
- Inventory organization and control
- Parts delivery, shipping and receiving.
Parts Specialist
MERCEDES-BENZ OF ATHENS
06.2000 - 06.2002
- Processing and inventory of incoming parts orders
- Notification to clients of receipt of special order parts
- Technician assistance in obtaining correct parts for repairs in Service Department
- Customer assistance in purchasing or ordering parts for over the counter sales
- Daily ordering of parts for both stock and special orders
- Warranty processing and obsolescence return of parts to manufacturer
- Inventory organization and control
- Parts delivery, shipping and receiving.
Parts Specialist
ATHENS BMW
11.1999 - 06.2000
- Processing and inventory of incoming parts orders
- Notification to clients of receipt of special order parts
- Technician assistance in obtaining correct parts for repair in Service Department
- Customer assistance in purchasing or ordering parts for over the counter sales
- Parts delivery, shipping and receiving.
Parts Specialist
RADER MAZDA MERCEDES-BENZ
10.1998 - 11.1999
- Processing and inventory of incoming parts orders
- Notification to clients of receipt of special order parts
- Technician assistance in obtaining correct parts for repair in Service Department
- Customer assistance in purchasing or ordering parts for over the counter sales
- Parts delivery, shipping and receiving.
Shipping and Receiving Clerk/ Parts Specialist
Taylor BMW
12.1997 - 09.1998
- Processing and inventory of incoming parts orders
- Notification to clients of receipt of special order parts
- Parts delivery, shipping and receiving.
Education
Diploma in Industrial Maintenance Nuclear Electrician -
AUGUSTA TECHNICAL COLLEGE
Augusta, GA02.2013
No Degree - General Business Administration
AUGUSTA STATE UNIVERSITY
Augusta, GA11.1999
High School Diploma in College Preparatory -
LAKESIDE HIGH SCHOOL
Evans, GA05.1997
Skills
- Customer Service
- Retail Sales
- Sales Management
- Inventory Control
- Shipping & Receiving
- Merchandising
- Account Management
- Retail Management
- Mechanical Knowledge
- Purchasing
- Pricing
- Store Management Experience
- Payroll
- Auto Service Management
- Recruiting
- Customer service
- Upselling
- Communication skills
- Sales
- Dealership experience
- Windows
- Analysis skills
- Leadership
- Conflict management
- Automotive Industry Knowledge
- Warranty Administration
- Employee Evaluation
- Service Operations
Certification
- Motorcycle License, November 2022 to May 2029
- Driver's License, November 2022 to May 2029
Assessments
- Automotive maintenance, Proficient, 06/22
- Sales skills, Proficient, 07/22
- Customer focus & orientation, Proficient, 06/22
- Sales fit, Proficient, 08/21
- Spreadsheets with Microsoft Excel, Proficient, 07/22
- Customer service, Proficient, 07/24
- Work style: Reliability, Proficient, 06/22
Skills and Abilities
- Broad knowledge of many automotive manufacturers and experience with multi-franchise Parts and Service Department operations.
- Proficiency with varied computer programs and Dealer Management Systems including Microsoft Office Suite, Reynolds and Reynolds, Light Speed, ADP, ASI, Dealer Track and other proprietary business software platforms.
- Public speaking and oratory skills training focused on customer service, retention and satisfaction.
- Previous dealership experience in diverse brands including Ford, General Motors, CDJR.BMW, Mercedes-Benz, and Honda, among others.
- Mechanical aptitude with a technical background in both automotive and non-automotive related disciplines.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Parts and Service Director
Paul Thigpen Ford of Waynesboro
08.2024 - Current
Parts Manager
Paul Thigpen Ford of Waynesboro
03.2023 - 08.2024
Parts Manager
Rick's Paint and Body
08.2022 - 02.2023
Parts Manager
Mike Murphy Kia
09.2021 - 08.2022
Parts Manager
Nalley Buick GMC Isuzu
09.2020 - 08.2021
Parts Manager
Greenway Nissan of Brunswick
04.2018 - 09.2020
Service Advisor
I-95 Toyota
09.2017 - 03.2018
Parts Specialist/ Assistant Parts Manager
AUTONATION CDJR
05.2016 - 03.2017
Parts Specialist
GERALD JONES HONDA
01.2015 - 05.2016
Parts Specialist/ Service Advisor/ Sales Manager
Bargeron Powersports
07.2013 - 10.2014
Parts Specialist
CARRIAGE NISSAN
03.2004 - 04.2005
Parts Specialist
MERCEDES-BENZ OF ATHENS
06.2000 - 06.2002
Parts Specialist
ATHENS BMW
11.1999 - 06.2000
Parts Specialist
RADER MAZDA MERCEDES-BENZ
10.1998 - 11.1999
Shipping and Receiving Clerk/ Parts Specialist
Taylor BMW
12.1997 - 09.1998
High School Diploma in College Preparatory -
LAKESIDE HIGH SCHOOL
- Motorcycle License, November 2022 to May 2029
- Driver's License, November 2022 to May 2029
Diploma in Industrial Maintenance Nuclear Electrician -
AUGUSTA TECHNICAL COLLEGE
No Degree - General Business Administration
AUGUSTA STATE UNIVERSITY
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