Brian Harris

• Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
• Contributed to the development of long-term strategic plans related to fleet management, incorporating factors such as industry advancements, internal growth projections, and anticipated changes in regulations or market conditions.
• Established a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.
• Reduced vehicle downtime by establishing relationships with reliable repair vendors and negotiating service agreements.
• Ensured compliance with safety regulations by conducting regular inspections and addressing issues promptly.
• Streamlined reporting processes by implementing automated systems for tracking key performance metrics related to the fleet's operations.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Suggested actionable improvements to increase efficiency and reduce expenses.
• Generated daily reports detailing suggested process improvement initiatives to inform management.

• Followed up with customers during and after installations to verify satisfaction.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Organized ongoing maintenance schedules to boost system performance.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Managed team of 9 employees in Service and Management and Implement processes to comply with Paccar policies across the shop.

• Communicated operational issues and changes to supervisor on regular basis
• Followed company procedures to maintain work environment in a neat and orderly condition
• Prepared and administered preventative maintenance work orders
• Supported technicians in equipment maintenance and repair
• Responded to customer requests via telephone and email
• Copied, logged and scanned supporting documentation
• Worked with support teams to resolve issues with product, service or accounting areas
• Reviewed repairs with customers and advocated for vehicle safety
• Placed orders for parts necessary to complete vehicle repairs and installations
• Tracked Parts room contents continually, maintained constant awareness of stock levels and performed formal inventory review monthly
• Handled all customer service issues quickly to maintain high satisfaction levels

Performing bumper to bumper maintenance and repair of diesel trucks

•Maintained positive relationships with all customers

•Supported technicians in equipment maintenance and repair

• Performing B-PM and follow up repairs

Performing bumper to bumper maintenance and repair of diesel trucks

• Maintained positive relationships with all customers
• Supported technicians in equipment maintenance and repair