Summary

Overview

Work History

Education

Skills

Timeline

BRIAN HARRIS

Santa Clara,UT

Summary

Dynamic hospitality leader with over 20 years of management experience and a Bachelor’s degree in Hospitality & Tourism Management. Expertise in enhancing guest experiences, fostering service-oriented teams, and streamlining operations for optimal efficiency. Recognized for cultivating positive customer interactions, elevating service standards, and driving performance in high-pressure environments. Committed to delivering exceptional results that align with organizational goals and enhance brand reputation.

Overview

years of professional experience

Work History

Manager / Assistant Manager

Burt Brothers Tire & Service

01.2025 - Current

Oversee daily operations with a strong focus on customer satisfaction and service quality
Manage service delivery to ensure timely, efficient, and high-quality customer experiences
Lead inventory control and demand planning to maintain optimal stock levels and reduce delays
Support team performance through scheduling, coaching, and process improvements

Driver Trainer / Customer Relations Specialist

U.S. Autoforce

01.2024 - 01.2025

Traveled to multiple distribution centers to train drivers on service standards, delivery processes, and customer interaction
Built and strengthened customer relationships by ensuring consistent, high-quality service across locations
Partnered with local teams to improve operational consistency and customer satisfaction
Provided hands-on coaching and performance feedback to enhance team effectiveness

Distribution Center Manager

Tireco DBA Pearson Tire

01.2020 - 01.2024

Led daily operations including staffing, inventory control, and order fulfillment
Consistently exceeded monthly sales targets by an average of 29.7%
Improved inventory accuracy to over 99% through system enhancements and process improvements
Collaborated with sales teams to resolve operational challenges and maintain high service levels

Assistant TLC Manager

TireHub

01.2019 - 01.2020

Supervised daily operations and scheduling for a 15-person team in a high-demand environment
Improved workflow processes, ensuring timely and accurate service delivery
Fostered a service-first culture focused on responsiveness and reliability

Center Manager

OmniSource

01.2018 - 01.2019

Managed customer relationships, pricing, and operations with a focus on service consistency
Increased customer retention through strong communication and problem resolution
Maintained efficient operations while delivering high-quality service standards

Assistant Store Manager

Discount Tire

01.2017 - 01.2018

Delivered exceptional customer service in a high-volume retail environment
Trained and coached team members on service standards and customer engagement
Achieved consistent sales performance through team leadership and service excellence

Operations Manager

Hyatt Place

01.2016 - 01.2017

Directed housekeeping operations for a 108-room hotel, ensuring cleanliness and brand compliance
Played a key role in opening a new property, including hiring, onboarding, and training staff
Maintained guest satisfaction scores of 4.5/5 or higher through quality control and team leadership
Coordinated with front desk and maintenance teams to ensure seamless guest experiences

Hospitality Intern

Kalahari Resorts

Wisconsin Dells, WI

01.2015 - 01.2016

Completed a rotational internship across housekeeping, guest relations, and water park operations
Supported operations at a large-scale resort featuring 1,000+ guest rooms, convention centers, multiple restaurants, and an indoor water park
Assisted in maintaining cleanliness standards, resolving guest concerns, and enhancing overall guest experience
Collaborated with cross-functional teams to ensure smooth daily operations across departments

Front Desk Associate

Marriott Hotels

01.2014 - 01.2015

Provided high-quality guest service including check-in/check-out, reservations, and issue resolution
Enhanced guest satisfaction through personalized service and effective problem-solving
Supported high occupancy rates through efficient service and upselling opportunities

Ammo Team Chief

U.S. Army

01.2011 - 01.2014

Led and developed an 8-person team in high-pressure, mission-critical environments
Built strong leadership, accountability, and training systems transferable to hospitality team management
Managed logistics and operations requiring precision, organization, and teamwork