Brian Hartwell
West Park,NY
Summary
Dynamic Business Manager with a proven track record at Friendly Honda, enhancing customer satisfaction through innovative process improvements and effective financial management. Skilled in employee training and relationship building, I foster a culture of continuous improvement, driving team productivity and operational efficiency while maintaining strong vendor partnerships.
Overview
22
22
years of professional experience
Work History
Business Manager
Friendly Honda
Poughkeepsie, NY
06.2003 - Current
- Enhanced customer satisfaction by introducing efficient process improvements.
- Trained new employees on company policies and customer interaction standards.
- Oversaw daily operations, addressing issues promptly to maintain workflow efficiency.
- Strengthened customer connections to drive retention and satisfaction.
- Led team meetings to discuss performance metrics and strategize improvement plans.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Cultivated culture of continuous improvement by encouraging innovation and critical thinking within team.
Education
Bachelor of Science - Radiology
SUNY College At New Paltz
New Paltz, NYAssociate of Arts - Liberal Arts And Sciences
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Highland Highschool
Highland, NYSkills
- Financial management
- Customer service
- Employee management
- Documentation and reporting
- Customer relationship management
- Sales and marketing
- Documentation proficiency
- Financial administration
Timeline
Business Manager
Friendly Honda
06.2003 - Current
Bachelor of Science - Radiology
SUNY College At New Paltz
Associate of Arts - Liberal Arts And Sciences
Dutchess Community College
High School Diploma -
Highland Highschool