Brian Hatton

Work History

Quest Events

01.2021 - Current

Transport gear and co-workers safely to and from job sites.
Supervise installers to ensure proper work standards and safety procedures.
Manage time efficiently in order to complete all tasks within deadlines.
Use critical thinking to break down problems, evaluate solutions and make decisions.
Generate consistent repeat business by providing friendly and fast service.
Demonstrate respect, friendliness and willingness to help with clients to ensure customer satisfaction.
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.

Emerald of Siam

01.2019 - 01.2021

Extensive knowledge of food and drink menu
Change kegs, stock beer and wine coolers, keep bottles and glasses clean and neatly organized.
Provide quick and friendly service as well as connecting with patrons on personal level to create regulars.
Perform opening and closing duties, print sales reports, set up for incoming shift, prepare cash drawers, and take inventory.
Check ID’s and follow alcohol awareness procedures for preventing excessive guest intoxication.
Train new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Prepare custom drink orders by accurately measuring and mixing house ingredients.
Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Cash and Carry

01.2017 - 01.2021

Observe each team member while carrying out duties and provide constructive criticism.
Train staff members in inventory management, customer service, and safety regulations.
Maintain stock of products and order new products when stock is running low.
Reviewe documentation such as invoices and shipping paperwork for accuracy and compliance.
Oversee loading and unloading of packages in warehouse.
Assist customers with complaints, questions and concerns.
Uphold federal safety standards and environmental disposal protocols.
Coordinate project workflow for departments.

Millers Ale House

01.2012 - 01.2017

Extensive knowledge of food and drink menu including recipes, allergens, and place of origin.
Use communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Check guests' identification before serving alcoholic beverages.
Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised server staff and simultaneously served personal section of tables.
Cultivated warm relationships with regular customers.
Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Trained new staff on restaurant operations and policies as well as the POS system.
Stayed up-to-date on menu changes to help customers make food choices.

Outback Steakhouse

01.2010 - 01.2012

Manage open and closing duties, including stocking sides stations, brewing coffee, filling sani-buckets, cutting limes, lemons, and oranges, sweeping, mopping, and taking out the trash.
Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolve customer complaints promptly and professionally to maintain positive reputation.
Display friendliness and an enthusiasm to provide excellent service to customers, increasing referrals, and walk-in business.
Check guests' identification before serving alcoholic beverages.
Present menus to patrons promptly after seating and answer questions about menu items, making recommendations upon request.
Inspect dishes and utensils for cleanliness.
Print dining checks with total due, collect payment and offer receipts to complete transactions.