Brian Hauser
Summary
Seasoned 25 year account manager with exceptional success in business-to-business and business-to-consumer sales within multiple industries such as aerospace, medical,and automotive.. Proven track record in exceeding the management of many diverse personalities of employees.. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Achievements include successful day to day operations, reactive and proactive issues, strong problem solving skills, and conflict resolution skills.
Overview
27
27
years of professional experience
Work History
Process Engineer/Sales Technician
Quality Mill Supply
03.2006 - 05.2022
- Reviewed processes, identifying areas that required improvement.
- On-site sales and process engineer for our largest integration account.
- Collaborated with engineers to address operating issues, support rapid recovery and minimize service disruptions.
- Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
- Created process simulations to test operational outcomes without inducing service disruptions.
- Evaluated proposed project economics and identified alternative solutions and designs producing improved results at reduced costs.
- Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
- Interfaced with specific area teams to verify correct application of technical details.
- Provided technical assistance to engineering when issues arose.
- Prepared scope of work documentation for use in budgeting and project planning efforts.
- Met weekly with engineering and management to discuss project implementations and alleviate any issues.
- Developed conceptual scope analyses of project objectives directly and via third-party contractor input.
- Planned and forecasted labor hours for new processes and customers, reducing hours to implement contractual cost savings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tooling District Manager
Mitsubishi Materials U.s.a. - Cutting Tools
02.2003 - 10.2004
- Used machinery with standardized approach to maximize quality of cuts.
- Used CNC and manual equipment to perform both initial and final machining.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Carbide Tooling Sales Representative
Iscar Metals
04.1999 - 02.2003
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
CNC Programmer
Acme Masking
05.1995 - 03.1999
- Translated work orders and blueprints into machining parameters and plans.
- Designed work paths for custom projects, selecting appropriate parameters for speed, feed rates and tool selection.
- Checked completed programs by running simulations and tests while preparing geometric layout of designs using task-specific software.
- Programmed work paths for both mills and lathes.
- Set up and operation of CNC mills and lathes.
Education
No Degree - Mechanical Engineering Technology
IUPUI
Indianapolis, INNo Degree - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INGeneral Studies
Vincennes University
Vincennes, INHigh School Diploma -
Avon High School
Avon, INSkills
- Verbal and Writing Communication
- Quality and Reliability Objectives
- Project Team Collaboration
- Strong people skills
references
Strong references upon request
Timeline
Process Engineer/Sales Technician
Quality Mill Supply
03.2006 - 05.2022
Tooling District Manager
Mitsubishi Materials U.s.a. - Cutting Tools
02.2003 - 10.2004
Carbide Tooling Sales Representative
Iscar Metals
04.1999 - 02.2003
CNC Programmer
Acme Masking
05.1995 - 03.1999
No Degree - Mechanical Engineering Technology
IUPUI
No Degree - General Studies
Ivy Tech Community College of Indiana
General Studies
Vincennes University
High School Diploma -
Avon High School
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