BRIAN HECKARD
Consultant
Riverview,FL
Summary
Meticulous and results-driven retired Marine Veteran with diverse background. Extensive experience in business administration and management, recruiting, and sales with exceptional forethought and use of discretion in a fast-paced atmosphere. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sales Consultant
Retriever Merchant Solutions
01.2015 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest merchant services innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
Director of Physical Fitness/Trainer
Gold's Gym
01.2012 - 12.2014
- Consistently achieves monthly goals and objectives.
- Highly valued for ability to make recommendations to the Corporate Office regarding employee issues, HR policies and procedures, and organization finances.
- Successfully implements marketing strategies and promotions for approximately 9,000 members at organization.
- Repeatedly commended for ability to ensure compliance of all policies, procedures, and occupational safety laws.
- Continually attains highest ratio for sales among all ten clubs.
- Repeatedly commended for ability to successfully recruit, pre-screen, interview, train, and supervise staff.
- Repeatedly commended for ability to prepare, present, manage, and adhere to budget.
- Accelerates employee problem-solving issues relating to attendance, tardiness, performance, attitude, and production.
- High valued and well respected for ability to take proactive stance regarding member complaints and incidents.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Monitored clients' progress and modified programs.
- Improved client fitness levels by developing personalized workout plans tailored to individual needs and goals.
Officer Selection Assistant/Trainer
Recruiting Station Frederick, MD, 4th Marine Corps District
11.2011 - 11.2014
- Successfully achieved monthly, quarterly, & yearly goals and objectives.
- Repeatedly commended for successfully facilitating and presenting Communication and Consulting Sustainment seminars.
- Repeatedly commended for successfully facilitating and presenting the development of sales force using tools for trainer excellence, as well as, tools for coaching excellence.
- Repeatedly commended for successfully facilitating and presenting new recruiter orientation training over total recruiting process, as well as, Consultative sales training.
- Continually provided stellar field training to enhance technique and identify training issues.
- Continually provided stellar in the field training to enhance operational effectiveness in the Recruiting Sub Stations.
- Responsible for the analysis, training, and development of the Officer Selection Office's monthly and yearly results.
- Commended for successfully developing, implementing, and presenting yearly training schedules to achieve yearly recruiting goals.
- Selected to work with command group to identify, analyze, and present monthly trends to enhance efficiency.
- Selected to analyze weekly and monthly results, as well as, implement course and speed adjustments with recruiters to meet assigned contracting mission.
- Repeatedly commended for ability to train to ensure Peak Performance Model is applied to all recruiters to maximize results.
- Selected to conceive, design, and implementation of recruiting strategies including web-posting and other advertising, job fairs, and channel recruiting.
- Repeatedly commended for proven abilities in staffing such as gap analysis, use of automated staffing systems, reporting, measurement and processes.
- Trained and mentored 150 new personnel hired to fulfill various roles.
Recruiter Manager
United States Marine Corps
03.1995 - 11.2014
- Implemented targeted recruitment strategies for hard-to-fill positions, ultimately filling these roles with highly skilled professionals.
- Sourced top-quality candidates through various channels including job boards, social media, and networking events.
- Oversaw the development of job descriptions aligned with organizational objectives and ensured they accurately represented role requirements.
- Led recruitment marketing campaigns targeting passive candidates in niche markets using tailored messaging and content strategies.
- Streamlined recruitment processes by implementing an applicant tracking system, resulting in improved efficiency and reduced time-to-hire.
- Coordinated campus recruiting events, increasing brand awareness among potential entry-level candidates.
- Facilitated interview training sessions for hiring managers to improve candidate experience during the selection process.
- Established effective communication channels between recruiters and hiring managers, fostering a collaborative environment that supported efficient decision-making.
- Managed a team of recruiters, providing guidance and mentorship to improve overall performance and achieve departmental goals.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Designed, developed, and implemented successful recruitment process to fill more than 75 vacancies each year.
Communication and Consulting Skills Trainer/Public Speaking Facilitator
Marine Corps Recruiting School, San Diego, CA
03.2008 - 11.2011
- Repeatedly commended for ability to facilitate and present initial training seminars to new Marine Recruiters relating to the following topics: Communication and Consulting Skills, Public Speaking Seminar, Ethics, Programming, Philosophy, and Performance Tools for coaching excellence.
- Repeatedly commended for ability to successfully instruct 100 plus students using office automation equipment and computer applications, audiovisual equipment.
- Repeatedly commended on ability to conduct evaluations on sales situations, as well as, evaluate ability to perform in the recruiting force to ensure only the properly prepared graduate the course.
- Repeatedly commended on ability to conduct balance, as well as, reinforce coaching to foster a positive learning environment and create a platform of success in every participant.
- Successfully developed and presented lesson plans in accordance with doctrine to meet learning objectives in a formal school learning environment.
- Successfully developed and implemented staffing strategy including; posting, interviewing, sourcing, and matching for staffing requirements.
- Selected to conduct numerous routine urinalysis screening for controlled substances for every new class.
- Selected to assist in the development and presentation of Marine Corps Recruiting School curriculum, physical training, and scheduling to ensure the success of the students to graduate and be successful on Recruiting Duty.
- Selected to review, compile, proofread, and edit proposed revisions and prepared reports of findings and recommendations for the Board.
- Tailored instruction methods based on individual needs assessments, promoting optimal learning experiences for each participant.
- Implemented hands-on activities during training sessions, allowing participants to practice new skills in a controlled environment.
- Conducted pre-and post-assessments to evaluate trainee progress and identify areas for improvement in future sessions.
- Utilized a variety of teaching methodologies to accommodate diverse learning preferences, resulting in improved skill development among trainees.
- Enhanced training effectiveness by customizing lesson plans to cater to diverse learning styles.
- Facilitated open communication between trainer and participants, creating a supportive environment conducive to learning success.
Area Supervisor Recruiting Substation
Recruiting Station Raleigh, NC, 4th Marine Corps District
04.2003 - 03.2008
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
Canvassing Personal Recruiter
Recruiting Station Buffalo, NY, 1st Marine Corps District
01.2000 - 05.2003
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Operated and maintained applicant tracking and candidate management systems.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Organized over 100 job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
Infantry Platoon Sergeant
2nd BN 6th Marines, Camp Lejeune, NC
01.1997 - 12.2000
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Elevated physical fitness standards within the platoon by designing and implementing challenging training programs that focused on strength, endurance, and functional movement.
- Ensured mission success with thorough pre-mission planning, rehearsals, and after-action reviews.
- Reinforced the importance of ethical decision-making in high-stress environments with frequent discussions on the laws of armed conflict, rules of engagement, and established codes of conduct.
- Promoted a culture of personal and professional growth by encouraging soldiers to pursue advanced military education opportunities and civilian certifications relevant to their career goals.
- Developed tactical proficiency in subordinates by leading numerous field training exercises and live-fire events.
- Contributed to overall mission readiness through meticulous attention to detail during administrative tasks such as preparing operation orders or maintaining personnel records.
- Maintained high levels of discipline and morale within the platoon through effective communication, mentorship, and team-building activities.
- Sustained 100% accountability of personnel and equipment by implementing comprehensive inventory management systems.
- Managed over $1 million dollars worth of equipment during garrison and deployment operations.
Infantry Team Leader
Marine Corps Security Force/Security Guard, Norfolk, VA
03.1995 - 12.1997
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided mentorship to junior team members, fostering growth in their military careers.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Ensured mission success by utilizing strategic planning skills in challenging environments.
- Enhanced readiness of the unit by conducting thorough equipment checks and maintenance procedures.
- Developed strong relationships with local communities through cultural awareness training and respectful interactions.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Trained soldiers on military structure, etiquette and environmental survival tactics.
- Coordinated with other military branches to execute operations.
Education
AA Degree - General Studies
National University
San Diego, CA01.2012
Bachelor of Science - Leadership
Trident University International
Cypress, CA05-2025
MBA - Human Resources Management
Trident University International
Cypress, CA06-2023
Skills
- Consistent objective attainment
- Skilled at cultivating effective partnerships
- Critical thinking and sound judgment execution
- Proficient in conveying information clearly and concisely
- Effective team player and independent contributor
- Effective time management
- Timely response to changing demands
- Proficient in negotiating challenging agreements
- Proficient in recognizing high-potential talent
- Well versed working with Microsoft Office (MS Word, MS Access, MS Excel, MS Project & MS PowerPoint)
- Versatile candidate sourcing expertise
- Advanced sourcing techniques
- Extensive network both in the military and commercial sectors
- Time management
- Objection handling
- Persuasive communication
- Closing techniques
- Consultative sales
Certification
- Train the Trainer Certified: Communication and Consulting Skills, Tools for Trainer Excellence, Communication, Coaching, and Counseling Skills, Performance, Programming, and Philosophy Module, Communications and Consulting Sustainment Module
- Achieve Global Consulting Group: Professional Selling Skills Core
- Professional Sales Coaching Skills: Tools for Trainer Excellence, Selling Against the Competition, Marine Corps and College, Show Stoppers, Public Speaking Seminar, Advanced Public Speaking Coaching, Tools for Trainer Excellence.
Accomplishments
- Navy and Marine Corps Accommodation Medal (1)
- Air Medal (1)
- Navy and Marine Corps Achievement Medal (2)
- Certificates of Commendation (9)
- Meritorious Mast (7)
- Good Conduct Medal (6)
- Southwest Asia Medal (1)
- Korean Defense Service Medal (1)
- Rifle Expert Badges (4)
- Pistol Expert Badges (4)
- Bronze Award Officer Recruiting 2014
- Rookie Instructor of the Year 2012
- Marine Corps Martial Arts Black Belt
Timeline
Sales Consultant
Retriever Merchant Solutions
01.2015 - Current
Director of Physical Fitness/Trainer
Gold's Gym
01.2012 - 12.2014
Officer Selection Assistant/Trainer
Recruiting Station Frederick, MD, 4th Marine Corps District
11.2011 - 11.2014
Communication and Consulting Skills Trainer/Public Speaking Facilitator
Marine Corps Recruiting School, San Diego, CA
03.2008 - 11.2011
Area Supervisor Recruiting Substation
Recruiting Station Raleigh, NC, 4th Marine Corps District
04.2003 - 03.2008
Canvassing Personal Recruiter
Recruiting Station Buffalo, NY, 1st Marine Corps District
01.2000 - 05.2003
Infantry Platoon Sergeant
2nd BN 6th Marines, Camp Lejeune, NC
01.1997 - 12.2000
Recruiter Manager
United States Marine Corps
03.1995 - 11.2014
Infantry Team Leader
Marine Corps Security Force/Security Guard, Norfolk, VA
03.1995 - 12.1997
AA Degree - General Studies
National University
Bachelor of Science - Leadership
Trident University International
MBA - Human Resources Management
Trident University International
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