Brian Henriott
Lexington,KY
Summary
Strategic Operations and Business Development leader with over 15 years of experience driving revenue growth, enhancing client satisfaction, and leading high-performing teams in senior living and healthcare environments. Proven record of exceeding financial goals, improving resident and patient satisfaction, and developing future leaders. Recognized for innovative program development, client retention, and consistent operational excellence.
Overview
20
20
years of professional experience
Work History
VICE PRESIDENT OF GROWTH
ARAMARK
10.2021 - Current
- Expanded territory from two states(Kentucky and Tennessee) to four(KY, TN, IL, OH)
- History of success selling to: senior living communities, behavioral facilities, hospitals
- Coach/Mentor/Motivate team to achieve quota year over year
- Increased revenue by 33%
- Proficient in Salesforce and other CRMs
- Expanded service line to include Behavioral Health accounts
- Retained and Re-negotiated multiple corporate accounts, which includes over 100M in revenue
- Developed Client Communication Program, which increases talks with our staff and our clients to assist in getting ahead of potential issues
- Developed weekly Operations/Sales Dialogue call to discuss current and pipeline business
- Trained three current Vice Presidents of Business Development
- Established upscale menu utilizing client desired ppd rate
- Client Satisfaction improved 2.25 points since joining Aramark(scale 1-10)
EXECUTIVE DIRECTOR
MORNING POINTE SENIOR LIVING
10.2013 - 10.2015
- Opened brand new 55 bed community
- Achieved 90% census within four months of opening
- Maintained 90+% census
- Area Executive Director of the Year 2014
- Managed $3M Budget
- Achieved and maintained desired staffing levels
- Led community to resident satisfaction of 94%
- Organized and led marketing/promotional events
- Engaged and developed relationships with potential residents that resulted in admissions
REGIONAL DIRECTOR OF OPERATIONS
HEALTHCARE SERVICES GROUP
12.2005 - 10.2013
- Oversaw service operations for over 125 long term care communities
- Increased Revenue by 33M
- Consistently grew company’s presence in the market
- Negotiated numerous contracts with for profit and not-for-profit clients
- Oversaw a team of 12 District Managers
- Improved operations profit margin from 7% to 15%
- Maintained OSHA, OIG, and JCAHO Compliance
- Reduced over budget spending by 13% while overseeing operations
- Established and maintained relationships with all levels of leadership
- Developed six future Regional Director of Operations
- Serve on vendor committee of KAHCF and THCA
Education
Bachelor of Arts - Communication Studies
University of Tennessee
01.2004
Skills
- Proficient with Microsoft Word, Powerpoint, Excel
- Proficient with Salesforce
- Team Building and Leadership
- Recruiting and Retention
- Business Growth
- Cost Reduction
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
Timeline
VICE PRESIDENT OF GROWTH
ARAMARK
10.2021 - Current
EXECUTIVE DIRECTOR
MORNING POINTE SENIOR LIVING
10.2013 - 10.2015
REGIONAL DIRECTOR OF OPERATIONS
HEALTHCARE SERVICES GROUP
12.2005 - 10.2013
Bachelor of Arts - Communication Studies
University of Tennessee