Brian Henry

OPERATIONS MANAGER Specializing in driving revenue through process improvement, cost reduction & operations oversight Accomplished and ambitious leader with 18 years of repeated success in progressive roles guiding teams to surpass revenue targets through operational analysis and improvement, sales and marketing strategy and the development of organizational competencies. Consistently focused on evaluating systems and processes to identify deficiencies and introduce enhancements. Expert businessperson, negotiator and presenter with exceptional interpersonal and communication talents. Dedicated to building and empowering teams to attain goals with an emphasis on training and development. Applies strong relationship management skills to cultivate partnerships with diverse populations. Ready to leverage transferable skills and experience delivering corporate objectives to a position directing the coordination and execution of operations. Analyzed financial data to develop accurate budgets and achieve profitability goals. Monitored inventory levels for food, beverages, supplies and equipment. Assessed staff performance regularly through observation, feedback sessions and evaluation forms. Maintained records of daily sales transactions using POS software systems. Established procedures for receiving, storing, preparing and serving food items. Developed and managed food and beverage operations to ensure compliance with health, safety and sanitation standards. Interacted directly with customers to identify needs, resolve complaints and ensure satisfaction. Collaborated closely with kitchen staff to plan menus that are appealing yet cost effective. Ensured compliance with legal regulations concerning serving alcoholic beverages. Analyzed market trends in order to adjust prices accordingly or introduce new products and services. Organized promotional activities such as buffet nights or happy hour specials. Implemented cost-saving strategies to reduce operating costs without compromising quality of service.